Care Coordinator — Growth, Planning & Community Impact

Helping Hands Home Care; Horley; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus scheme

Inclusive culture

Job summary

Helping Hands Home Care in Horley is seeking a Care Coordinator to help keep extraordinary care running smoothly. You will work with the Branch Care Manager to support carers, customers and the community, ensuring visits are well-planned and of high quality.

You’ll supervise, recruit and onboard carers, review care plans, and contribute to local engagement and growth of the branch, while maintaining a people-first approach and excellent service standards.

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision making

People-focused

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands Home Care in Horley is seeking a Care Coordinator to help keep extraordinary care running smoothly. You will work with the Branch Care Manager to support carers, customers and the community, ensuring visits are well-planned and of high quality.

You’ll supervise, recruit and onboard carers, review care plans, and contribute to local engagement and growth of the branch, while maintaining a people-first approach and excellent service standards.