Care Coordinator (Cmf114E)

Caremark Dartford, Gravesham And Medway; Dartford, Gravesham; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Paid training and development机会

A supportive work environment

Job summary

Caremark Dartford, Gravesham And Medway is seeking a proactive Care Coordinator to organise rotas, recruit and onboard care staff, and ensure high-quality home care across Dartford, Gravesham and Medway. A UK driving license and access to a car are required for this hands-on, full-time role.

You will liaise with clients, families and staff, maintain records and deliver exceptional service while supporting the growth of the service in a busy office environment.

Qualifications

• Good communication and customer service skills.
• Ability to sell the service over the phone.
• Fast learner with a positive attitude.
• Strong organisational skills and time management.
• Proficient IT skills for using rotas and care plans.
• Reliable team player who collaborates well.
• Proficiency with Microsoft Office applications.

Responsibilities

• Organise rotas by liaising with the care team.
• Manage new customer referrals and convert enquiries into care packages.
• Onboard new customers and set up care smoothly.
• Liaise with customers, families and staff to adjust care needs as required.
• Maintain accurate care records and up-to-date information.
• Provide exceptional customer service to clients and care teams.
• Assist with on-call duties.

Skills

Communication skills

Phone selling

Quick learner

Organisation

IT skills

Team player

MS Office

Driving license

Tools

Microsoft Office

Job description

Reports to: Care Manager

Summary of role

Ensure all client visits are allocated, recruit suitable Care and Support Workers, and maintain appropriate office procedures.

About The Role

Help Caremark on its mission to fixing the way we provide care!

You will require a UK driving license and access to a car

Our award winning team in Dartford, Gravesham and Medway are really passionate about care and making sure everyone at our service receives the highest quality of care in their own homes. We are now looking for another kind, caring individual to join our team and help us on our mission to providing the best possible care across Dartford, Gravesham and Medway.

What the Care Coordinator role involves?

• Organisation of rotas by liaising with our care team
• Managing new customer referrals, following up enquiries and converting opportunities into new care packages
• Onboarding new customers and ensuring care is set up smoothly from the start
• Liaising with customers, families and care staff to ensure care needs are met and changes are responded to promptly
• Maintaining accurate care records and ensuring information is kept up to date
• Providing exceptional customer service for clients and care teams
• Assist with on call duties

Do you match the below description?

Are you a kind, caring individual that can work your way around systems and Microsoft Office applications and have exceptional customer service skills?

You may be someone who has worked in care before and looking for a step up or completely new to the industry and looking for a change. Either way our team are here to support your development and provide dedicated training to help you be the best.

This is a very hands on role and you will be working in a busy office that continues to grow

• 1. You must have great communication skills and be able to sell our service on the phone
• 2. A quick learner
• 3. Excellent organisation skills is also a must
• 4. You should have proficient IT skills as rotas and care plans are updated using our IT systems
• 5. A team player

The role is based in our Medway office and is a full time position.

Benefits

• 1. Competitive Salary (£30,000-£32,000)
• 2. Bonus Scheme
• 3. Paid training and development opportunities
• 4. A supportive work environment

The role is Monday to Friday - 9am to 5:30pm.

About The Company

Our mission is simple:

• To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
• Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
• Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

• Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
• We are the mark of excellent care.
• We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark’s history – providing home care since 2005

• Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
• Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
• Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here's why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.

Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.

Focus on Quality: We’ve built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.

Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.

We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

Company Benefits

Salary

£30,000.00 - £32,000.00 per year