Care Coordinator

Morden PCN; Wimbledon; On-site; GBP 24,000 - 32,000; Full time

Job summary

Morden Plus Health Partners PCN is seeking a Care Coordinator to support four GP practices in the Morden area. The role involves coordinating information between patients and clinicians, and assisting with administrative tasks to ensure high-quality patient care.

You'll help manage video consultations, e-hub data, and MDT meetings, with training provided. Experience in Primary Care IT systems and strong communication skills are desirable.

Qualifications

• Experience in customer care and office-based environments.
• Strong verbal and written communication skills.
• Ability to work to deadlines and as part of a team.

Responsibilities

• Coordinate information between patients, clinicians, and professionals.
• Assist clinical teams with administrative tasks across four GP practices.
• Organise video consultations and manage the e-hub workflow.

Skills

Customer care

Office-based work

Microsoft Office

Communication skills

Tools

EMIS

Docman

AccuRx

Job description

Morden Plus Health Partners PCN is looking to recruit a Care Coordinator to join\'its team. Morden PCN encompasses Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery, Ravensbury Park Medical Practice and Wide Way Medical Centre. We cover a total registered list of around 52,000 patients. The PCN practices strive to provide high quality patient care and have a strong base of education and training.

Main duties of the job

The main role of the successful applicant will be to proactively communicate information between patients, doctors and professionals. This will include assisting the clinical teams with administrative functions within the practices. There will be peer-learning opportunities for the care coordinators across the PCN and also training and development opportunities. This role requires excellent communication, IT and organisational skills including an ability to prioritise, multitask and work to deadlines. The role will be a key member of the base practice teams and the successful applicant would need to work to a high standard. Experience of working in a Primary Care setting would be desirable.

About us

Morden Plus Health Partners PCN encompasses 5 GP practices within the Morden/Mitcham area of South West London/Surrey. Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery, Ravensbury Park Medical Practice and Wide Way Medical Centre and covers a total registered list of around 52,000 patients. The PCN practices strive to provide high quality patient care and have a strong base of education and training.

Job responsibilities

RESPONSIBLE TO:

Morden PCN - Practice Manager and Clinical Director

JOB PURPOSE:

To work across the 4 practices that make up Morden PCN

Organise and work with Video consultation groups

E-hub monitor data submitted by patients online and ensure it is dealt with appropriately

To proactively communicate information between patients, doctors and professionals

To assist the clinical teams with administrative functions within the practices

To assist the doctors and other clinicians in the provision of a high-quality service across the practices.

Administer information received via the central e-hub for the PCN and ensure it is dealt with appropriately and efficiently working to protocols.

Organise and facilitate video group consultations (training provided).

Seeking patient information and results from hospitals and other organisations.

Answering general enquiries, making new and follow up appointments.

Giving results to patients under Clinical direction.

Contacting hospitals to follow up referrals.

Liaise with hospitals for updates on patients or advise of any relevant changes in patients condition as directed by clinicians.

Completing and submitting quality alerts as appropriate.

Dealing with requests for information (e.g Merton MASH).

Organising & attendance at MDT meetings.

Taking of notes at MDT meetings & preparation of associated minutes.

Update Coordinate My Careregister.

Booking of follow up appointments for patients that are requested by clinicians.

Supporting reception team in dealing with transport request

Reviewing, filtering and flagging information on Docman requiring urgent action to clinicians.

Contacting/chasing patients as requested by the Clinicians.

Pro-actively ensuring that booked appointments are appropriate & with the correct clinician

Overseeing reports and prompting Doctors when urgent. Preparation of eGPRs where necessary.

Look up results on the EPR system or chase with hospital/lab

Assisting clinicians with Care Plans. Coordinating & actioning admin aspects of care plans.

Undertaking quality improvement and change in practice. Assist with audits as required

Understanding the importance of medical terminology, data and coding

Record keeping with use of appropriate coding.

Understand vulnerable groups and long term illness. Use of patient information resources

To work as a positive and active member within the Practice and PCN teams..

Take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.

Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.

Supporting, supervising & mentoring others

Participate in peer learning with other Care Coordinators within Morden PCN

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice and PCN Policies and Procedures.

Qualifications

• Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written.Ability to work alone or as part of the team. Ability to work to and meet deadlines.
• Experience of working in a GP practice. Knowledge of Clinical IT systems (emis, Docman AccuRx etc)

Experience

• Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written Ability to work alone or as part of the team Ability to work to and meet deadlines
• Experience of working in a GP practice Knowledge of Clinical IT systems (emis, Docman AccuRx etc)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceThis post is subject to Outer London Weightng