Care Coordinator

Care Outlook Community; St Leonards; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Company mobile phone

Ongoing professional development

20 days holiday + bank holidays

Job summary

Care Outlook in London and the South East seeks a dedicated Care Coordinator to lead rosters, supervise staff, and develop care plans for service users in East Sussex, Hastings. The role focuses on delivering high-quality, person-centred care within a supportive team.

You will ensure assessments meet best practice, work with the recruitment team to maintain staffing levels, handle emergency cover, and uphold CQC standards. A driving license and access to a vehicle are preferred.

Qualifications

• 100% commitment to improving quality of life for vulnerable people.
• Flexibility to cover on call to meet business needs (essential).
• Knowledge of CQC standards and CQC compliance (essential).
• Experience rostering care calls on an electronic system.
• Experience in Care Coordinating or 2 years in Health & Social Care (preferred).
• Full driving license and access to a vehicle (preferred).
• NVQ Level 3 Health & Social Care (preferred).

Responsibilities

• Roster and template care calls using an electronic system.
• Direct management of the care team via supervisions, appraisals, and training.
• Create, manage, and monitor care plans to meet service users' needs.
• Ensure care assessments and risk planning meet best practices and user aspirations.
• Collaborate with Recruitment to maintain staffing levels.
• Provide care services and arrange emergency cover as needed.
• Ensure telephones are answered promptly and communications are courteous.
• Work with Branch Manager to address quality standards, complaints and feedback.
• Participate in the paid on-call rota and uphold CQC regulations.

Skills

Roster management

Staff supervision

Care coordination

On-call flexibility

CQC knowledge

Education

NVQ Level 3 Health & Social Care

Tools

Electronic rostering system

Job description

Care Outlook is an expanding leading home care provider in London and South East of England since 2005.
Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.
We are currently recruiting for a Care Coordinator to maintain and develop our service in East Sussex, Hastings.
Core Duties & Responsibilities as Care Coordinator:

• Primary role is to Roster and Template care calls using an electronic system
• Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care and risk planning meets best practice and customers aspirations
• Work with Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on-call rota
• Put in place measure to comply with CQC regulations and work to achieve the best care standards possible
  

As a Care Coordinator, you will be offered the following:

• Salary £27,000 - £29,000
• Company issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding leading home care provider

We are looking for a Care Coordinator to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience with Rostering care calls on an electronic system
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving License and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!