Care Coordinator

Social Care 2 Recruit; Malvern; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Training & progression

Meaningful work

Wellbeing support

Mileage allowance

Job summary

Social Care 2 Recruit in Malvern is seeking an experienced Care Coordinator to manage domiciliary care rotas and client plans in a permanent full-time role based in Malvern, Worcestershire. You will lead a team of care workers and ensure high-quality, person-centred care at home.

The role involves client assessments, on-call duties, and ongoing liaison with families and professionals to meet regulatory requirements.

Qualifications

• Experience in domiciliary or home care is desirable.
• Strong organisation and time management.
• Excellent written and verbal communication.
• Familiarity with rostering software or willingness to learn.
• Understanding of CQC regulations.
• Knowledge of safeguarding vulnerable adults.
• Compassionate and person-centred approach.
• Able to work independently and as part of a team.
• Flexible for on-call duties evenings/weekends.
• Valid UK driving licence preferred.

Responsibilities

• Coordinate and schedule care worker rotas to ensure full coverage.
• Be first point of contact for clients, families, and workers.
• Conduct initial client assessments and update care plans.
• Monitor quality and compliance with CQC and policies.
• Support recruitment, induction, and training of staff.
• Handle incidents, complaints or safeguarding concerns promptly.
• Build relationships with clients, families, healthcare professionals.
• Maintain accurate client and staff records.
• Participate in on-call duties to support service.
• Assist Registered Manager to meet regulatory requirements.

Skills

Care coordination

Organisational skills

Communication skills

Rostering software

CQC knowledge

Safeguarding

Empathetic approach

Independent working

On-call ability

Driving licence

Education

NVQ Level 3 in Health and Social Care

Job description

Care Coordinator - Domiciliary Care

Malvern, Worcestershire, UK

Permanent, Full-Time

£26,500 per annum

About the Role

We are excited to present a fantastic opportunity for an experienced and compassionate Care Coordinator to join our well-established domiciliary care service based in the heart of Malvern, Worcestershire. This is a permanent position within a reputable and growing organisation that is dedicated to delivering high-quality, person-centred care to clients within their own homes across the local community.

As a Care Coordinator, you will play a pivotal role in the day-to-day coordination and scheduling of care services, ensuring that our clients receive the very best standard of care while supporting and guiding a dedicated team of care workers. This is a rewarding role that truly makes a difference to the lives of vulnerable individuals and their families.

Key Responsibilities

• Coordinating and scheduling care worker rotas to ensure full care coverage across the service at all times
• Acting as the first point of contact for clients, their families, and care workers regarding any queries, concerns, or changes to care plans
• Conducting initial client assessments and regularly reviewing and updating individual care plans in line with changing needs
• Monitoring the quality and delivery of care services to ensure compliance with CQC regulations and company policies
• Supporting the recruitment, induction, and ongoing training and development of care workers
• Managing and responding to any incidents, complaints, or safeguarding concerns in a timely and professional manner
• Building and maintaining strong, trusting relationships with clients, families, healthcare professionals, and external agencies
• Completing accurate and detailed administrative tasks, including maintaining up-to-date client and staff records
• Participating in on-call duties as required to support the smooth running of the service
• Assisting the Registered Manager in ensuring the service meets all regulatory and contractual requirements

Requirements

• Previous experience working within a domiciliary care or home care setting is highly desirable
• Strong organisational and time management skills with the ability to prioritise a demanding workload
• Excellent communication and interpersonal skills, both written and verbal
• Proficiency in care rostering and scheduling software or a willingness to learn new systems
• A good understanding of CQC regulations and compliance standards within the care sector
• Knowledge of safeguarding procedures and a commitment to protecting vulnerable adults
• A compassionate, empathetic, and person-centred approach to care coordination
• Ability to work effectively both independently and as part of a wider team
• Flexibility to participate in an on-call rota, including evenings and weekends where required
• A valid UK driving licence and access to a reliable vehicle is preferred
• NVQ Level 3 in Health and Social Care or equivalent qualification is advantageous

What We Offer

• Competitive salary of £26,500 per annum
• A supportive and friendly working environment within an established care organisation
• Ongoing training, professional development, and career progression opportunities
• The chance to make a genuine and meaningful difference in the lives of people within the Malvern community
• Employee wellbeing support and recognition schemes
• Mileage allowance where applicable

About the Company

We are a well-established and highly regarded domiciliary care provider based in Malvern, with a strong reputation for delivering compassionate, high-quality care services to individuals in their own homes. Our dedicated team shares a common passion for making a positive difference, and we pride ourselves on a culture of respect, integrity, and continuous improvement.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, gender, ethnicity, disability, or background. All successful applicants will be subject to an enhanced DBS check