Care Coordinator

Hartwig Care; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

EAP counselling

Ongoing training

20 days annual leave + bank holidays

Enhanced DBS check

Fast-tracked job offer

Job security

Growth & development

Supportive working environment

Blue Light Card discounts

Job summary

Hartwig Care is seeking a proactive Care Coordinator to lead care teams in a dynamic environment. The role involves managing schedules, ensuring timely client visits, and coordinating with Care Managers to sustain high-quality service.

The successful candidate will have strong people management and communication skills, with a minimum of two years in a Care Coordinator role and NVQ Level 3 in Health & Social Care. On-call duties and evenings/weekends are required.

Qualifications

• 2+ years of experience as a Care Coordinator or similar role.
• NVQ Level 3 in Health & Social Care or willingness to work towards it.
• Experience with electronic care planning/rostering systems.

Responsibilities

• Ensure care worker visits align with continuity and flexibility commitments.
• Allocate visits to appropriate care workers based on client needs.
• Provide up-to-date client visit information and policies to care staff.
• Record information from care workers within agreed timelines.
• Schedule care worker review meetings and team meetings.

Skills

Leadership

People management

Communication

Attention to detail

Teamwork

Collaboration

Education

NVQ Level 3 in Health & Social Care

Tools

Electronic care planning/rostering systems

Job description

Specific Hours: Full-time (37.5 hours per week, flexibility required including evenings, weekends and participation in the on-call rota)

Are you an experienced Carer / Care Coordinator? Are you a compassionate, organised, and proactive care professional with strong leadership abilities? Do you want to progress your career in the Care sector?

Hartwig Care is seeking a committedCare Coordinatorto join our dedicated team.

This is a rewarding opportunity to make meaningful impact by supporting clients and guiding care staff to deliver exceptional service.

This is an excellent chance to join a progressive, supportive, and quality‑driven organisation, and to play an active role in shaping the services that Hartwig Care Ltd. provides to its clients.

Please note: This role is not eligible for sponsorship, as it does not meet the required salary or skills criteria.

Benefits of Working With Us

• Employee Assistant Programme (EAP) – offering free confidential access to counselling and tailored support programmes
• Ongoing training
• Paid Time Off – 20 days annual leave + bank holidays
• Enhanced DBS Check – provided at no cost
• Fast-tracked job offer system
• Job security
• Opportunities for personal and professional growth and development
• A supportive and welcoming working environment
• In‑store discounts with a Blue Light Card, offeringexclusive savings across a range of high‑street retailers
• And more

Requirements:

• Highly motivated, ambitious, and passionate about delivering high‑quality care services
• Strong attention to detail and accuracy when managing schedules and reports
• Ability to work collaboratively with Care Managers, care workers, and other team members
• Previous experience as a Care Coordinator in Health & Social Care (minimum of 2 years)
• Experience with electronic care planning/rostering systems
• Proven ability to manage and maintain a high‑quality, dynamic care service
• Excellent people management and communication skills
• Strong leadership and teamwork abilities
• NVQ Level 3 in Health & Social Care or willingness to work towards it

Key Responsibilities

• Ensure that care worker visits are delivered in line with Hartwig Care’s commitment to continuity and flexibility.
• Ensure all client visits take place on time and are allocated to the most appropriate care workers based on individual needs.
• Provide care workers with all necessary and up‑to‑date information regarding client visits, service delivery expectations, and company policies.
• Receive and record information and reports from care workers—both verbally and in writing—within agreed timelines.
• Coordinate and schedule care worker review meetings and team meetings, ensuring they take place as planned.
• Cross‑check actual visits against planned bookings to ensure accuracy and consistency in the rota.
• Support ongoing improvements in service monitoring, quality assurance, and client safety.
• Assist Care Managers in communicating daily updates, visit changes, and key information to care workers.
• Manage incoming phone calls and text messages, taking messages and redirecting communications as appropriate through the telephone system.

If you are a passionate carer committed to delivering exceptional care, join a team that values professionalism, empathy, and clinical excellence.