Care Coordinator

Verity Healthcare Limited; Gloucester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Verity Healthcare Limited in the London Area, United Kingdom, is seeking a full-time Care Coordinator to organize and schedule homecare visits and ensure high-quality client care.

You will match care workers to client needs, maintain up-to-date care plans, and liaise with clients, families and health professionals to secure continuity of care and timely responses to changing needs.

Qualifications

• Strong care coordination and case management skills to plan and adjust care packages.
• Excellent communication to interact with clients, families, and multidisciplinary teams.
• Home care experience and understanding of domiciliary and complex care services.
• Solid customer service skills to handle queries and maintain high client satisfaction.
• Qualifications in health and social care (NVQ/QCF Level 3 or above, or equivalent) are beneficial.
• Experience in care coordination within homecare or community healthcare settings.
• Strong organizational, time management, and problem-solving abilities with attention to documentation.
• Familiarity with care management software and basic IT tools.

Responsibilities

• Organise and schedule homecare visits and match workers to client needs.
• Maintain up-to-date care plans and records.
• Liaise with clients, families and health professionals to ensure continuity of care.
• Handle inquiries and resolve service issues promptly.
• Monitor service quality and regulatory compliance.
• Document regularly and report on service delivery.
• Support care staff with information and guidance to improve care processes.

Skills

Care Coordination

Case Management

Communication skills

Home Care experience

Customer Service

Time management

Attention to detail

Problem-solving

Regulatory compliance knowledge

Education

NVQ/QCF Level 3 or above (health and social care)

Tools

Care management software

Email

Spreadsheets

Databases

Job description

Company Description

Verity Healthcare Limited delivers award-winning, tailored homecare to people of all ages, from children to older adults. The organization specializes in complex nursing care, including PEG feeding, tracheostomy care, and support for spinal and brain injuries. Services also cover dementia, palliative and end-of-life care, live-in and night care, and domiciliary visits, as well as social companionship. In addition, Verity Healthcare provides academic support, helping individuals maintain independence and quality of life in their own homes. Team members join a care provider focused on compassionate, person-centered support and professional excellence.

Role Description

The Care Coordinator is a full-time, on-site role based in the London Area, United Kingdom. This role involves organizing and scheduling homecare visits, matching care workers to client needs, and maintaining up-to-date care plans and records. The Care Coordinator liaises with clients, families, and health professionals to ensure continuity of care and timely response to changing needs. Daily tasks include handling inquiries, resolving service issues, monitoring service quality and compliance, and supporting care staff with information and guidance. The role also requires regular documentation, reporting on service delivery, and contributing to the improvement of care processes and client experience.

Qualifications

• Candidates should possess strong Care Coordination and Case Management skills to plan, monitor, and adjust care packages effectively.
• Candidates should possess excellent Communication skills to interact clearly and empathetically with clients, families, and multidisciplinary teams.
• Candidates should possess Home Care experience and understanding of domiciliary and complex care services across different age groups.
• Candidates should possess solid Customer Service skills to handle queries, manage concerns, and maintain high client satisfaction.
• Relevant qualifications in health and social care (e.g., NVQ/QCF Level 3 or above, or equivalent) are beneficial.
• Experience in a care coordination or similar role within homecare or community healthcare settings is preferred.
• Strong organizational, time management, and problem-solving abilities, with attention to detail in documentation and scheduling.
• Proficiency with care management software and basic IT tools (email, spreadsheets, databases) is advantageous.
• A commitment to safeguarding, person-centered care, and regulatory compliance, with knowledge of local health and social care standards.