Care Coordinator - Wakefield

Allscreens Nationwide Ltd; Wakefield; On-site; GBP 26,000 - 36,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a Care Coordinator to manage day-to-day delivery of high-quality domiciliary care, ensuring safe, person-centred services and compliance with CQC standards. You will coordinate staff rotas, allocate visits, support carers, and liaise with clients, social workers and healthcare professionals, while maintaining continuity of care and promoting positive outcomes.

This office-based role involves travel within the community, driving licence required, and working

Qualifications

• Experience in domiciliary care and coordinating care teams.
• Strong organisational and time management skills.
• Excellent communication and leadership abilities.
• Ability to prioritise workload and work under pressure.
• Knowledge of safeguarding adults and CQC fundamentals.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Allocate care workers based on client needs, location, experience and continuity.
• Respond promptly to changes in service users' needs and adjust schedules.
• Maintain regular communication with care workers regarding schedules and updates.
• Assist with onboarding new care staff and introductions to service users.
• Support compliance with CQC standards and health/social care legislation.
• Report incidents, accidents, safeguarding concerns promptly.
• Liaise with social workers, community nurses, GPs, commissioners and family members.
• Lead and work effectively within a team to deliver high-quality care.

Skills

Communication

Organisation

Leadership

Time management

Interpersonal skills

Prioritisation

Driving licence

Team-working

Safeguarding knowledge

CQC knowledge

Education

NVQ Level 3 in Health & Social Care

Tools

Birdie

CarePlanner

PASS

Job description

The Care Coordinator is responsible for coordinating the day-to-day delivery of high-quality domiciliary care services, ensuring that service users receive safe, person-centred, and responsive care. The post holder will effectively manage staff rotas, allocate care visits, support care workers, liaise with clients and healthcare professionals, and ensure compliance with CQC Fundamental Standards and company policies.

The Care Coordinator plays a key role in maintaining continuity of care, promoting positive outcomes for service users, and supporting the Registered Manager in achieving excellent service quality.

Key Responsibilities

• Allocate care workers based on client needs, location, experience, skills, and continuity of care
• Respond promptly to changes in service users' needs and adjust care schedules accordingly
• Maintain regular communication with care workers regarding schedules and service updates
• Assist with onboarding new care staff, including introductions to service users where appropriate
• Support compliance with CQC fundamental standards and associated health and social care legislation
• Report incidents, accidents, errors, and safeguarding concerns promptly
• Liaise with social workers, community and district nurses, GPs, commissioners and family members of service users.
• Experience working within domiciliary care
• Excellent organisational and time management skills
• Strong communication and interpersonal skills
• Leadership and team-working skills
• Ability to prioritise workload and work under pressure
• Knowledge of safeguarding adults
• Knowledge of CQC fundamental standards
• Full UK driving licence and access to a vehicle

Preferred

• Experience using care scheduling software (e.g. Birdie, CarePlanner, PASS, or similar)
• Experience participating in an on-call rota

Licence and Certification

• NVQ Level 3 in Health & Social Care (or equivalent)
• Mandatory Healthcare Training
• Enhanced DBS (on update service)
• Business Insurance (for car) (preferred)

Working Conditions

• Office-based with regular travel within the community