Care Coordinator

NHS; England; On-site; GBP 25,000; Part time

Job summary

NHS is looking for a Care Coordinator to support the collaborative delivery of services in healthcare. This role involves providing administrative assistance, liaising with patients and healthcare professionals, and ensuring effective service delivery. Candidates should have excellent organisational and communication skills, with a focus on patient support.

Qualifications

• Experience working with patients or in Primary Care is desirable.
• Good literacy and numeracy skills required.
• Flexibility to work outside core hours when required.

Responsibilities

• Provide administrative support to the MDT and other meetings.
• Liaise with health and care professionals, patients, and carers.
• Coordinate care for identified cohorts of patients.

Skills

Organisational skills

Communication skills

IT skills

Attention to detail

Time management

Education

Good standard of education

Tools

Microsoft Office

Emis Web

Job description

Job Summary

Do you have experience of working in healthcare, have great organisation and patient facing skills? Are you able to demonstrate good IT skills including Excel, Word, and Outlook?

You will be part of the Care Coordinator Team, you will need to have a flexible approach and adapt with the role as it evolves. You will have excellent communication and administrative skills to enable the collaboration needed to deliver services and support development at network level.

If you are considering applying and want to chat informally about the role please do get in touch. To apply, please upload a copy of your CV and covering letter detailing why you would like to apply, how you meet the requirements of the role and a little bit about yourself. The role is a minimum of 24 hours, with a potential for up to 30 hours per week.

Once we have received an adequate number of applications we reserve the right to close the vacancy.

Applications for this role should be written by the applicant. If artificial intelligence (AI) is used then your application may be rejected due to this being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Main duties of the job

• Provide administrative support to the weekly MDT and other meetings
• Provide simple reception services alongside other aspects of the role, including checking patients in for appointments and answering basic queries
• Support delivery of QOF, incentive schemes, IIF and other quality or cost effectiveness initiatives
• Provide administrative support to the home visiting team, including coordinating visits, liaising with practices, patients, secondary care and community services
• Uploading the appointment books to EMIS web
• Liaising with practices to support in the delivery of the enhanced access contract
• Cover for the rest of the care coordinator team during periods of absence and increased workload, e.g. seasonal vaccine campaigns
  
  

About Us

Canterbury Integrated Healthcare supports the 7 Canterbury practices and their PCNs covering a patient population of around 100,000 and we have worked together for many years.

The local care vision in East Kent is for localities to develop a model of care that enables people to live as independently as possible by delivering high quality, person centred care that integrates hospital, social care, community and voluntary services around primary care networks of GP practices.

The vision for Canterbury is for the two PCNs to work together to achieve excellent patient care through integrated pathways accessed close to home via local GP practices.

The Canterbury PCNs will achieve this by delivering primary care at scale, including:

• Engagement from all practices within the City in the Integrated model of care
• Partnership working with other PCNs, NHS Trusts, community providers and the voluntary sector
• A comprehensive workforce strategy including engagement with the new medical school for Kent and Medway and the new Additional PCN roles.
  
  

We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home.

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£24,909.56 a year FTE

Contract

Permanent

Working pattern

Part-time

Reference number

B0051-25-0010

Job locations

The Annexe (Next door to Canterbury Medical Practice)

Ethelbert Road

Canterbury

Kent

CT1 3NR

Job Description

Job responsibilities

The Care Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinator might be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.

The Role Includes:

• Working closely with clinical leads and the wider Care Coordinator Team
• Liaising with health and care professionals practice teams, patients and carers
• Supporting collaborative working across Canterbury
• Clinical system searches & reports to identify cohorts of patients and effectiveness of their care
• Supporting the delivery of PCN services
• helping to establish and maintain effective systems and processes
  
  

The role will evolve and develop in line with emerging needs and priorities of services and the local system.

The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.

Job Description

Job responsibilities

The Care Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinator might be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.

The Role Includes:

• Working closely with clinical leads and the wider Care Coordinator Team
• Liaising with health and care professionals practice teams, patients and carers
• Supporting collaborative working across Canterbury
• Clinical system searches & reports to identify cohorts of patients and effectiveness of their care
• Supporting the delivery of PCN services
• helping to establish and maintain effective systems and processes
  
  

The role will evolve and develop in line with emerging needs and priorities of services and the local system.

The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.

Person Specification

Skills

Essential

• Good interpersonal and communication skills.
• Highly organised able to demonstrate attention to detail, time management and ability to prioritise workload as well as a good knowledge of Microsoft Office software.
  
  

Desirable

• Knowledge of Emis Web clinical system, including searches, templates and reports.
• Experience of data analysis and producing high standard reports.
  
  

Essential

Other requirements

• Access to own transport and ability to travel across the locality on a regular basis.
• Flexibility to work outside of core hours when required and the ability to work remotely when required.
  
  

Qualifications

Essential

• A good standard of education with good literacy and numeracy skills. Commitment to maintain mandatory and role specific training.
  
  

Personal Qualities

Essential

• Flexible approach to the evolving nature of the role.
• Ability to work collaboratively in a team with an interest in supporting cohorts of patients.
• Ability to use own initiative and to sometimes work under pressure to meet deadlines.
  
  

Experience

Desirable

• Experience working with patients or in Primary Care.
  
  

Person Specification

Experience

Desirable

• Experience working with patients or in Primary Care.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Canterbury Integrated Healthcare

Address

The Annexe (Next door to Canterbury Medical Practice)

Ethelbert Road

Canterbury

Kent

CT1 3NR

Employer details

Employer name

Canterbury Integrated Healthcare

Address

The Annexe (Next door to Canterbury Medical Practice)

Ethelbert Road

Canterbury

Kent

CT1 3NR