Customer Care Administrator

The Construction Index Ltd; Leeds; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading construction company seeks a part-time Customer Care Administrator to join their Leeds team. The role involves administrative support, customer correspondence management, and liaising with subcontractors. This position offers a competitive salary and multiple employee benefits, focusing on fostering a diverse and inclusive workplace.

Benefits

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Access to discounts and benefits portal

Life assurance

Qualifications

• Experience as an Administrator in a fast-paced environment is essential.
• Desirable experience in the construction or house building sector.

Responsibilities

• Maintain and update Customer Care log/monitor.
• Provide administration support for customer correspondence.
• Liaise with sub-contractors to ensure maintenance requests are completed.

Skills

Effective listening skills

Good administration skills

Ability to work on own initiative

Proficient IT skills

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office

Job description

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Job Description

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

• Company: Bellway Homes
• Salary: Competitive
• Type: Part Time
• Region: UK - North East
• Town/City: Leeds
• Posted: 17/06/2025
• Listed in: Administration & Secretarial
• Reference: 281132CON
  
  

Job Description

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Yorkshire Division located in Leeds is looking to recruit a Part Time Customer Care Administrator to join the Division’s Customer Care team. This position is Part-time, 21 hours per week - Tues/Wed and Fri: 7hrs per day.

The Role

This role reports of the Division’s Head of Customer Care.

Principal Accountabilities Of The Role Include

Maintain and update the relevant Customer Care log/monitor.

Provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.

Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.

Liaise with Buying department regarding order materials as and when required.

Follow up and audit trail for completion paperwork.

Send welcome pack / letter following legal completion.

Liaise with Site Managers to ensure that remedial works are completed within timescales.

Update weekly reports and distribute to relevant personnel.

Keep accurate records ensuring files are kept up-to-date.

Experience

Experience, Qualifications and Skills

Experience of working as an Administrator in a fast paced environment.

Experience of working within the construction or house building sector is desirable.

Qualifications And Training

GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

Effective listening skills

Ability to liaise with internal and external personnel

Good administration skills

Able to work to deadlines in a fast paced environment

Ability to work on own initiative

Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

Committed to diversity and inclusion

The Role and Working Conditions

Willing to be flexible in respect to day to day duties and hours worked

21 hours per week, Tues/Wed and Fri: 7hrs per day

Ability to travel to all development sites, including the divisional office

In Return We Can Offer You

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.

Apply for this job

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Broadcast Media Production and Distribution

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