PCN Care Coordinator

NHS; Birmingham; On-site; GBP 23,000 - 26,000; Full time

Job summary

The NHS is seeking a proactive Patient Care Coordinator to join its Primary Care Team. The role involves supporting patients, managing their health needs, and coordinating care across various services. Ideal candidates will have strong empathy, communication skills, and a dedicated approach to patient care, contributing to improved health outcomes.

Benefits

Training and development opportunities

Supportive multidisciplinary team

Qualifications

• Ability to empathize with patients and staff.
• Clear, polite telephone manner.
• Good IT skills.

Responsibilities

• Manage patient queries and appointments effectively.
• Coordinate care across health and social services.
• Assist patients in accessing benefits and training opportunities.

Skills

Empathy

Clear communication

Ability to work under pressure

Tools

Decision-support tools

MS Office

Job description

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Job Summary

We are seeking a proactive and dedicated individual to join our Primary Care Team as a Patient Care Coordinator.

Job Summary

We are seeking a proactive and dedicated individual to join our Primary Care Team as a Patient Care Coordinator.

In this role, youll become part of an experienced and supportive care coordination team, working closely with a diverse group of colleagues. While your primary base will be Hall Green Health, you may work across up to three different sites, engaging with various departments and teams across our surgeries.

As a Patient Care Coordinator, you'll play a vital role in supporting patients, particularly those with complex needs, by ensuring they receive high-quality, personalised care. You'll collaborate with a range of healthcare professionals, including social prescribing link workers, clinical pharmacists, GPs, nurses, HCAs, administrative staff, and management, to help patients access the most appropriate services.

You may be assigned a caseload of patients, with responsibility for managing their evolving needs in line with local health priorities, addressing health inequalities, and contributing to population health management initiatives. Meeting care coordination targets will also be an important part of ensuring optimal patient outcomes.

This is a self-directed and rewarding position, ideal for someone who thrives in both independent and collaborative multidisciplinary settings.

Main duties of the job

Key Responsibilities

• Supporting individuals in managing their health needs by responding to queries, scheduling and managing appointments, and ensuring they receive high-quality written or verbal information to make informed decisions about their care. This includes using tools to assess patients understanding and confidence in managing their own health.
• Assisting patients in using decision aids to prepare for shared decision-making conversations with healthcare professionals.
• Coordinating care and providing navigation support for patients and their carers across health and social care services. This involves close collaboration with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.
• Working alongside GPs and other members of the Primary Care Network (PCN) to identify and manage caseloads of patients, and making referrals to appropriate healthcare professionals within the PCN as needed.
• Championing best practice within the practice, ensuring that every patient receives the highest standard of care.
  
  

For a comprehensive list of duties and responsibilities, please refer to the attached document.

About Us

We are a dynamic and forward-thinking Primary Care Network (PCN) with well-established care coordination and clinical teams. Our network comprises three diverse surgeries located across South Birmingham and Solihull, serving over 50,000 patients with varying needs and demographics.

At Community Care Hall Green PCN, we value logistical thinking, creativity, and a positive approach in all our staff. You'll be supported by a friendly, knowledgeable, and collaborative team.

We place a strong emphasis on training and development, offering opportunities for you to expand your skills and grow within your role.

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£23,800 to £26,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1924-25-0009

Job locations

Hall Green Health Centre

Stratford Road

Hall Green

Birmingham

B28 8BG

Swanswell Medical Centre

370 Gospel Lane

Birmingham

B27 7AL

Northbrook Health Centre

93 Northbrook Road

Shirley

Solihull

West Midlands

B90 3LX

Job Description

Job responsibilities

The following outlines the main duties of the role. Occasionally, you may be asked to carry out other tasks depending on team needs, workloads, or the availability of social prescribing link workers.

• Work with practice and PCN staff to identify and support patients with personalised care needs, using decision-support tools where appropriate.
• Gather and review a patients care needs and create a single personalised care and support plan (PCSP).
• Help patients manage their needs by answering questions and arranging appointments.
• Support patients in accessing benefits, employment, or training opportunities.
• Help patients prepare for shared decision-making conversations and promote awareness of shared decision-making tools.
• Provide clear, easy-to-understand information to help patients make informed care choices.
• Collaborate with other Care Coordinators in the PCN and share best practices.
• Assist patients in accessing self-management programs, peer support, or health and wellbeing interventions.
• Where relevant, help patients access personal health budgets.
• Coordinate patient care across health and social care services, often alongside social prescribing link workers.
• Support the delivery of enhanced services and other PCN-wide service requirements.
• Take the lead in managing patient complaints and support learning from incidents or near-misses.
• Participate in multi-disciplinary team (MDT) meetings within the PCN.
• Complete all mandatory training and induction programmes.
• Contribute to quality improvement and clinical governance efforts.
• Take part in training and service development to grow in your role.
• Attend annual appraisals and work toward agreed objectives with regular reviews.
• Support public health campaigns (e.g. flu clinics) by providing advice or direct care.
• Keep your work area clean, tidy, and well-organised.
  
  

Job description

Job responsibilities

The following outlines the main duties of the role. Occasionally, you may be asked to carry out other tasks depending on team needs, workloads, or the availability of social prescribing link workers.

• Work with practice and PCN staff to identify and support patients with personalised care needs, using decision-support tools where appropriate.
• Gather and review a patients care needs and create a single personalised care and support plan (PCSP).
• Help patients manage their needs by answering questions and arranging appointments.
• Support patients in accessing benefits, employment, or training opportunities.
• Help patients prepare for shared decision-making conversations and promote awareness of shared decision-making tools.
• Provide clear, easy-to-understand information to help patients make informed care choices.
• Collaborate with other Care Coordinators in the PCN and share best practices.
• Assist patients in accessing self-management programs, peer support, or health and wellbeing interventions.
• Where relevant, help patients access personal health budgets.
• Coordinate patient care across health and social care services, often alongside social prescribing link workers.
• Support the delivery of enhanced services and other PCN-wide service requirements.
• Take the lead in managing patient complaints and support learning from incidents or near-misses.
• Participate in multi-disciplinary team (MDT) meetings within the PCN.
• Complete all mandatory training and induction programmes.
• Contribute to quality improvement and clinical governance efforts.
• Take part in training and service development to grow in your role.
• Attend annual appraisals and work toward agreed objectives with regular reviews.
• Support public health campaigns (e.g. flu clinics) by providing advice or direct care.
• Keep your work area clean, tidy, and well-organised.
  
  

Person Specification

Experience

Essential

• Ability to empathise with patients and staff.
• Clear, polite telephone manner.
• Courteous, respectful and helpful at all times.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Forward thinker.
• Ability to work under pressure.
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.
  
  

Desirable

• Experience in Primary Care.
• Experience in working independently and as part of a wider team.
• Good IT skills.
• Good knowledge of MS Office and Outlook.
  
  

Person Specification

Essential

• Ability to empathise with patients and staff.
• Clear, polite telephone manner.
• Courteous, respectful and helpful at all times.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Forward thinker.
• Ability to work under pressure.
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.
  
  

Desirable

• Experience in Primary Care.
• Experience in working independently and as part of a wider team.
• Good IT skills.
• Good knowledge of MS Office and Outlook.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hall Green Health

Address

Hall Green Health Centre

Stratford Road

Hall Green

Birmingham

B28 8BG

Employer's website

https://www.hallgreenhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hall Green Health

Address

Hall Green Health Centre

Stratford Road

Hall Green

Birmingham

B28 8BG

Employer's website

https://www.hallgreenhealth.co.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals

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