Care Coordinator

Ablecross Limited; Brentwood; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Company pension

Employee discount

Financial planning services

Health and wellbeing programme

On-site parking

Private medical insurance

Job summary

Ablecross Limited is seeking a Care Co-ordinator to manage your own patch from our Brentwood head office, ensuring visits are covered, care is consistent and data is accurately recorded. You will supervise carers, align with local authorities, and maintain high standards across documentation and communication.

Demonstrating resilience and leadership, you will drive efficient scheduling and support the Co-ordination Team to deliver quality domiciliary care within CQC and contract requirements.

Qualifications

• Minimum 2 years' experience as Care Co-ordinator in domiciliary care.
• Demonstrable leadership or mentoring experience within a co-ordination setting.
• Strong working knowledge of Access Care Planner or similar ECM systems.
• Excellent written communication and record-keeping skills.
• Proficient with Excel spreadsheets and data management.
• Organised, detail-oriented and confident prioritising in fast-paced settings.
• Resilient, determined and able to bounce back following stressful periods.
• Proven ability to handle complex scheduling and local authority deadlines.
• Full UK driving licence and access to a car.
• Be part of the on-call rota.

Responsibilities

• Rota and scheduling oversight: manage and review daily rotas; ensure double-ups, travel times and continuity are maintained; proactively resolve gaps.
• Patch management: own a defined client patch, maintaining daily oversight of visits, carer performance, documentation and client outcomes.
• Participate in the weekly rota meeting, ensuring all rotas are prepared a minimum of 2 weeks in advance.
• Documentation and record keeping: maintain meticulous documentation of all communications, incidents, welfare checks and service changes; update spreadsheets and trackers daily.
• Local authority packages: accept and process all local authority packages within required timelines; ensure correct set-up on Access Care Planner and handover to the paired Field Supervisor.
• Escalations and concerns: work closely with the Senior Care Supervisor to support the Registered Manager in monitoring escalations and actioning complaint resolutions.
• Compliance and reporting: prepare weekly patch reports; ensure all Access and ECM data is up to date for QA review.
• Carer line management: conduct quarterly supervisions; maintain performance records, document outcomes and follow-up actions.
• Collaboration with the field team: align tasks with Senior Care Supervisor to reflect up-to-date care plans.
• Escalations and problem solving: handle welfare concerns, communication breakdowns and staffing issues promptly; elevate as needed.
• On-call cover: participate in the on-call rota, ensuring smooth service continuity out of hours.
• Continuous improvement: identify inefficiencies in coordination workflows and propose system or process improvements.

Skills

Excel

Data management

Communication

Record-keeping

Organization

Resilience

Education

Level 3 Health and Social Care

Level 5 Health & Social Care / Leadership & Management

Tools

Access Care Planner

Job description

Manage care co-ordination for your own patch from our Brentwood head office: rotas, local authority packages, records and carer supervision.

We can't offer visa sponsorship for this role, and you need to live within commuting distance of our Brentwood head office.

This role requires a candidate with previous coordinator experience of a high case load, and strong management skills. If you have less experience, the importance is resilience, determination and a strong work ethic.

As a Co-ordinator, you'll manage your own patch while supporting the rest of the Co-ordination Team. You'll ensure every visit is covered, every client receives consistent care and every communication is recorded accurately.

Purpose

To lead and manage care co-ordination across your patch, ensuring efficient scheduling, timely package acceptance, accurate documentation and strong communication between clients, carers and field staff. Provide supervision to allocated carers and ensure compliance with CQC standards, local authority contracts and company policies.

Core responsibilities

• Rota and scheduling oversight: manage and review daily rotas; ensure double-ups, travel times and continuity are maintained; proactively resolve gaps.
• Patch management: own a defined client patch, maintaining daily oversight of visits, carer performance, documentation and client outcomes.
• Participate in the weekly rota meeting, ensuring all rotas are prepared a minimum of 2 weeks in advance.
• Documentation and record keeping: maintain meticulous documentation of all communications, incidents, welfare checks and service changes. Ensure spreadsheets and trackers (continuity, lateness, complaints, welfare calls, local authority referrals) are updated daily and accessible for audit.
• Local authority packages: accept and process all local authority packages within required timelines; ensure correct set-up on Access Care Planner and handover to the paired Field Supervisor.
• Escalations and concerns: work closely with the Senior Care Supervisor to support the Registered Manager in monitoring escalations and actioning complaint resolutions; be the first point of call for concerns from the Coordinators.
• Compliance and reporting: prepare weekly patch reports (missed calls, continuity, incidents, feedback); ensure all Access and ECM data is up to date for QA review.
• Carer line management: conduct quarterly supervisions; maintain performance records, document outcomes and follow-up actions.
• Collaboration with the field team: work closely with the Senior Care Supervisor to align tasks and ensure all visits reflect up-to-date care plans.
• Escalations and problem solving: handle welfare concerns, communication breakdowns and staffing issues promptly; elevate to the Registered Manager as necessary.
• On-call cover: participate in the on-call rota, ensuring smooth service continuity out of hours.
• Continuous improvement: identify inefficiencies in coordination workflows and propose system or process improvements.

Essential

• Minimum 2 years' experience as Care Co-ordinator in domiciliary care
• Demonstrable leadership or mentoring experience within a co-ordination setting
• Strong working knowledge of Access Care Planner or similar ECM systems
• Excellent written communication and record-keeping skills
• Proficient with Excel spreadsheets and data management
• Organised, detail-oriented and confident prioritising in fast-paced settings
• Resilient, determined and able to bounce back following stressful periods
• Proven ability to handle complex scheduling and local authority deadlines
• Full UK driving licence and access to a car
• Be part of the on-call rota

Preferred

• Experience as a Deputy Manager
• Experience managing or coordinating reablement care
• Level 3 Health and Social Care
• Level 5 qualification in Health and Social Care or Leadership and Management
• Understanding of CQC KLOEs and local authority contract KPIs
• Experience working with QA or ECM teams on audit and governance tasks

What we offer

• £28,500 to £31,000 a year, full-time
• Company pension
• Employee discount
• Financial planning services
• Health and wellbeing programme
• On-site parking
• Private medical insurance