Care Coordinator

Watracare; Birmingham; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Tablet & phone

28 days holiday

Pension scheme

NVQ in Customer Service

Inclusive environment

Job summary

Watracare in Birmingham and Sandwell is looking for a dedicated care coordinator to organise and coordinate our team of care assistants, ensuring customer care is covered safely and to the highest standard. You will schedule weekly rotas, record availability, liaise with customers and colleagues, and maintain accurate files.

The role requires clear instruction, strong phone communication, and relationship-building to fill gaps and improve service.

Qualifications

• Experience in care coordination or rostering is advantageous.
• Ability to understand customer needs and maintain up-to-date records.
• Clear instruction delivery and excellent communication with customers and colleagues.

Responsibilities

• Understanding, organising and recording the availability of all new care workers
• Assigning Care Workers to customers, whilst working within our standards
• Working closely and communicating with a wide range of customers
• Organising rotas for care workers on a weekly basis
• Inputting contingencies for care worker absences and changes
• Working closely and communicating with other members of the team to ensure the highest quality of care

Skills

Customer service

Communication

Organisation

Administrative skills

Telephone skills

Relationship building

Tools

Rostering system

Job description

Location: Birmingham and Sandwell

Contract type: Full-time

Salary: £22,000 – £29,000 P.A

Apply by: 10th Sept 2026

Job description

As our new care coordinator you will be responsible for organising and coordinating our team of care assistants and making sure our customer care and support is covered appropriately and safely and to the highest possible standard.

1. Understanding, organising and recording the availability of all new care workers
2. Assigning Care Workers to customers, whilst working within our standards
3. Working closely and communicating with a wide range of customers
4. Organising rotas for care workers on a weekly basis
5. Inputting contingencies for care worker absences and changes
6. Working closely and communicating with other members of the team to ensure the highest quality of care

We are looking for someone really special, someone who is really excited to get involved with a great team and is ambitious and outgoing! To be successful in this role, we really need you to:

• To understand the needs of our customers and maintain their files and computerised records to make sure they are up to date at all times.
• You will be meeting new care workers and start their work as quickly as possible. It's really essential to establish and maintain good working relationships with customers and with colleagues.
• You will need to give clear and concise instructions so that everyone knows where they are supposed to be and when!
• This role involves administration work, so an organised individual that likes processes would thrive here. Apart from admin, you will need to spend lots of time speaking to our care assistants and customers to see where you can fill gaps, so brilliant telephone skills and a flair for building relationships will be really helpful!

It would be hugely advantageous if you have had care coordination experience before, but it's not essential. If you've worked with a rostering system, we would love to hear from you!

For this post you must be able to drive and have access to your own transport.

In return for your time and efforts we will give you:

• A tablet and a mobile phone!
• Paid 28 days holidays
• Pension Scheme
• Continuous professional development (NVQ's in Customer Service)
• A fun and inclusive environment to work in