Care Coordinator

Your Quality Care; Bathampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Your Quality Care Services Limited is seeking a Care Co-ordinator to ensure smooth delivery of domiciliary care. You will coordinate staff schedules, perform client assessments, and develop care plans tailored to individual needs.

You will work closely with clients, families, and external agencies, maintaining compliance with CQC standards and company policies while delivering person-centred care and high-quality records.

Qualifications

• Experience in care co-ordination, care planning, or domiciliary care.
• Strong communication and relationship-building abilities.
• Good IT skills and experience of using scheduling systems.

Responsibilities

• Carry out client assessments and risk assessments within 48 hours of referral (subject to client agreement).
• Develop detailed, person-centred care plans and ensure all required documentation and consents are completed.
• Conduct regular reviews and reassessments of care packages, with a minimum annual review.
• Monitor visit records and report any concerns or changes in client needs to the Registered Manager.
• Maintain accurate and up-to-date client records on the scheduling system.
• Create and manage staff rotas to ensure all care visits are delivered effectively.
• Match care staff appropriately to clients to meet individual care needs.
• Ensure care delivery is compliant with company policies, procedures, and CQC standards.
• Carry out quarterly supervisions, observations, and spot checks of care staff.
• Keep accurate records of all supervision, observation, and quality monitoring activities.

Skills

Organisational skills

Care coordination

Care planning

Domiciliary care

Communication

Scheduling systems

IT skills

Tools

Scheduling software

Job description

Are you passionate about delivering outstanding care and making a real difference in people's lives? We're looking for an organised, proactive, and people-focused Care Co-ordinator to join our growing team. This is a rewarding opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is committed to ensuring clients receive the highest standards of care.

About the Role

As a Care Co-ordinator, you will play a vital role in ensuring the smooth delivery of high-quality domiciliary care services. You will be responsible for care staff scheduling, client assessments, care planning, and maintaining compliance with company policies, National Care Standards, and CQC requirements. Working closely with clients, their families, care staff, and external agencies, you'll help ensure that every client receives safe, person-centred care tailored to their individual needs.

Key Responsibilities, Care Planning & Client Support

• Carry out client assessments and risk assessments within 48 hours of referral (subject to client agreement).
• Develop detailed, person-centred care plans and ensure all required documentation and consents are completed.
• Conduct regular reviews and reassessments of care packages, with a minimum annual review.
• Monitor visit records and report any concerns or changes in client needs to the Registered Manager.
• Maintain accurate and up-to-date client records on the scheduling system.

Staff Scheduling & Resource Management

• Create and manage staff rotas to ensure all care visits are delivered effectively.
• Match care staff appropriately to clients to meet individual care needs.
• Ensure efficient scheduling that considers visit times, travel requirements, and staff availability.
• Arrange cover for annual leave, sickness, and other absences.
• Monitor staff workloads and ensure hours are allocated fairly and effectively.
• Identify potential staffing shortages and support workforce planning and recruitment needs.

Quality Assurance & Compliance

• Ensure care delivery is compliant with company policies, procedures, and CQC standards.
• Carry out quarterly supervisions, observations, and spot checks of care staff.
• Keep accurate records of all supervision, observation, and quality monitoring activities.
• Support staff attendance at mandatory training, supervisions, and meetings within required timescales.
• Assist in maintaining high standards of care delivery across the service.

Team Support & Leadership

• Develop positive working relationships with statutory and voluntary organisations.
• Attend and support quarterly staff meetings and facilitate meetings when required in the absence of the Registered Manager.
• Participate in the out-of-hours on-call rota.
• Provide guidance and support to care staff to ensure excellent service delivery.

What We're Looking For

• Excellent organisational and planning skills.
• Experience in care co-ordination, care planning, or domiciliary care.
• Strong communication and relationship-building abilities.
• Good IT skills and experience of using scheduling systems.
• A strong understanding of person-centred care and safeguarding.
• Knowledge of CQC standards and compliance requirements.
• The ability to work independently and manage competing priorities.

Why Join Us?

At Your Quality Care Services Limited , we're committed to delivering exceptional care while supporting our staff to develop and succeed. You'll join a dedicated team where your contribution is valued, your development is encouraged, and your work truly makes a difference every day.