Care Coordinator

Caremark Ltd; Bangor; On-site; GBP 26,000 - 32,000; Full time

Job summary

Caremark Ltd. is recruiting a Care Coordinator to support the Office team. The role involves handling enquiries, processing referrals, and coordinating Care & Support Workers to visits, while maintaining up-to-date records. Training will start at the Bangor head office.

The position requires strong communication, MS Office proficiency, and the ability to work under pressure, with occasional weekend hours as needed. Closing date applies.

Qualifications

• Good communication skills.
• Good knowledge of Microsoft Office.
• Ability to work under pressure.
• Excellent organisation skills.
• Experience in the care industry (Desirable).
• Experience in developing rotas (Desirable).
• Knowledge of the North Down area (Desirable).

Responsibilities

• Answering all incoming telephone enquiries.
• Processing new service user referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all service user visits and ensuring all visits are covered.
• Maintaining computer systems up to date at all times.
• Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
• To work closely with the Field Care Supervisors.
• To ensure compliance with all office systems and procedures.
• Production of reports and management information as required.

Skills

Communication

MS Office

Organisation

Pressure handling

Job description

Care Coordinator

JOIN OUR AWARD WINNING TEAM THIS YEAR!

EMPLOYER OF THE YEAR WINNER 2022, 2023 & 2024

UK NO.1 THREE TIME WINNER

We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a Care Coordinator to join our team and play a vital role in ensuring the smooth running of our office.

About the role

Location: Belfast
Salary: Up to £29,434 per annum, excluding monthly and annual bonuses, as well as private health insurance
Hours: full time flexible working required around shift patterns mon-fri, 9am - 5.30pm to include one evening a week 1pm-9pm and 1 early morning 7am-3pm (occasional weekends Sat or Sun 0700-1500 or 1200-2000, one in two)

Post will initially be based in Bangor head office for training.

Principal responsibilities

• Answering all incoming telephone enquiries.
• Processing new service user referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all service user visits and ensuring all visits are covered.
• Maintaining computer systems up to date at all times.
• Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
• To work closely with the Field Care Supervisors.
• To ensure compliance with all office systems and procedures.
• Production of reports and management information as required.

Additional Information:

Essential: Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills.

Desirable: Experience within the care industry, experience in developing rotas. Knowledge of the North Down area.

Closing Date: 5th November 2026

About the company

Whether you're looking to provide excellent home care with a cheery smile, or to receive it, Caremark is here to help.

Required Criteria

• Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills.

Desired Criteria

• Experience within the care industry, experience in developing rotas. Knowledge of the North Down area.