Care Coordination Specialist — Field & Rostering

Optimo Care Group; England; Hybride; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Mileage allowance for field-based duty

Access to digital tools and systems to

Résumé du poste

Choices Homecare in Bootle, England is seeking a Care Coordinator to support our care team, oversee service quality and ensure safe, reliable care. The role blends field-based quality monitoring with office-based rota coordination, reporting to the Branch Manager.

You will carry out spot checks, supervise carers, coordinate rosters, match carers to needs, and maintain regulatory compliance, while staying responsive to changes and safeguarding.

Qualifications

• A full UK driving licence and access to a vehicle.
• Ability to travel throughout Bootle and surrounding areas, including Southport.
• Excellent organisational, time-management and communication skills.
• Confidence working independently in the field and making decisions.
• A person-centred approach and an understanding of the needs of vulnerable adults.
• Ability to manage competing priorities and work calmly under pressure.
• Confidence using digital care management and scheduling systems.
• Willingness to participate in the on-call rota.
• Previous experience in homecare coordination, scheduling or a similar role.
• Experience conducting spot checks, staff supervisions or quality audits.
• Knowledge of CQC regulations and compliance requirements is desirable.

Responsabilités

• Carry out regular spot checks, observations and service user welfare visits.
• Conduct carer supervisions, competency assessments and probation reviews.
• Provide coaching, guidance and problem-solving support to care staff in the field.
• Ensure care follows person-centred care plans, risk assessments and organisational standards.
• Gather feedback from service users and families to support continuous improvement.
• Identify training needs, performance concerns and issues requiring escalation.
• Support the Review & Assessment Coordinator with field-based evidence gathering and quality monitoring.
• Help create and maintain effective rotas to promote safe care and continuity.
• Match carers to service users based on skills, compatibility and location.
• Respond promptly to staff sickness, emergencies, new care packages and other changes.
• Maintain consistent staffing patterns to minimise disruption for service users.
• Act as a key contact for carers, service users, families and professionals.
• Communicate rota changes, expectations and service updates clearly and promptly.
• Support carers with guidance, problem-solving and escalation where necessary.
• Build strong working relationships across internal teams.
• Maintain accurate records of field visits, supervisions and quality checks.
• Ensure carers meet training, documentation and regulatory requirements.
• Report safeguarding concerns promptly and appropriately.
• Update digital systems in real time to reflect changes in service delivery.
• Participate in on-call duties as per the rota, providing out-of-hours support and decision-making.
• Manage urgent rota changes, staff sickness and service user concerns.
• Maintain safe and effective service delivery outside office hours.

Connaissances

Driving license

Travel willingness

Organisational skills

Time-management

Communication skills

Independent decision-making

Person-centred approach

Prioritisation

Digital systems usage

On-call participation

Formation

NVQ/QCF Level 3 in Health & Social Care, or working towards it

Outils

Scheduling systems

Digital care management systems

Description du poste

Choices Homecare in Bootle, England is seeking a Care Coordinator to support our care team, oversee service quality and ensure safe, reliable care. The role blends field-based quality monitoring with office-based rota coordination, reporting to the Branch Manager.

You will carry out spot checks, supervise carers, coordinate rosters, match carers to needs, and maintain regulatory compliance, while staying responsive to changes and safeguarding.