Care Coordination & Patient Engagement Lead

The Methodist Church in Britain; Grimsby; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Methodist Church in Britain is seeking a Care Coordinator to join the North Liverpool Primary Care Network, coordinating patient care across GP practices and partner agencies. The role involves managing patient surveys, quality projects, and health campaigns, while supporting the PCN social media and population health initiatives.

Experience in primary or secondary care, including unpaid work, and knowledge of medical terminology will be essential.

Qualifications

• ECDL or equivalent Diploma/HNC level (or relevant experience).
• NVQ Level 2 Business Administration (or relevant experience).
• Demonstrable commitment to professional and personal development.

Responsibilities

• Support patients with personalised care needs and help them navigate health and community services.
• Proactively identify a cohort of people and support their personalised care using decision support aids.
• Coordinate care through direct liaison with multi-agency partners.
• Lead the PCN patient participation group.
• Manage PCN social media and promote health campaigns, screening and immunisations.
• Run PCN extended access audits and support appointment audits with the link worker manager.
• Support uptake of national screening and immunisation programmes, including the PCN COVID vaccination programme.
• Send patient surveys to PCN practices and collate patient and carer feedback.
• Support Quality and Outcomes Framework and other DES/LES specifications.
• Support PCN neighbourhood leads, the clinical director and the PCN manager.
• Raise awareness of health promotion across PCN practices.
• Maintain and develop PCN engagement with practice staff and encourage best practice.

Skills

Knowledge of medical terminology

Education

ECDL or equivalent Diploma/HNC level

NVQ Level 2 Business Administration

Job description

The Methodist Church in Britain is seeking a Care Coordinator to join the North Liverpool Primary Care Network, coordinating patient care across GP practices and partner agencies. The role involves managing patient surveys, quality projects, and health campaigns, while supporting the PCN social media and population health initiatives.

Experience in primary or secondary care, including unpaid work, and knowledge of medical terminology will be essential.