Care Coordinator

Provide CIC; Colchester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

NHS Pension

Job summary

Provide CIC in Colchester is seeking an Administration Officer to join the Care Co-ordination Centre on a permanent, full-time basis. The role involves handling ad hoc patient queries, triaging non-clinical needs and maintaining patient/service records.

You will act as a first point of contact, providing routine information orally, in writing, and electronically to patients, colleagues and the public, within a busy NHS-adjacent environment.

Qualifications

• 5 GCSEs, or equivalent qualification, or equivalent work experience.
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
• Previous experience in contact centre job role.
• Previous experience of working in a health service related environment.
• Competent use of System One.

Responsibilities

• Dealing with ad hoc patient queries and basic triaging of patient needs, accessing and checking patient and service records.
• Dealing with first point of contact and non-clinical queries, providing routine information orally, in writing and/or electronically including via the telephone to and from patients, other employees and the public.

Skills

Microsoft Office

Education

GCSEs or equivalent

Tools

System One

Job description

Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Varied shift pattern including bank holidays and weekends) Job ref 828-PROVIDE4282

Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester Salary £25,272 per annum Salary period Yearly Closing 25/09/2026 23:59

Job overview

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services. This includes:

• Managing the booking, cancellation and re-scheduling of appointments for Provide services
• Managing referrals into Provide services.
• Ensuring that the ‘Referral to Treatment’ procedure is adhered to ensuring a seamless flow of information between Provide services and customers.
• Providing advice and signposting customers to other appropriate services that may help them.

Main duties of the job

• Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list
• Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

Detailed job description and main responsibilities

Please see a full list of main responsibilities on the job description attached. Thank you for taking the time to apply for a role within Provide.

Qualifications

• 5 GCSE’s, or equivalent qualification, or equivalent work experience
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Previous experience in contact centre job role
• Previous experience of working in a health service related environment.
• Competent use of System One

Skills

• Competent use of Microsoft office – e.g. word, excel and outlook.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

SuccessfulApplicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.