Patient Care & Admin Coordinator

Cardiff and Vale University Health Board; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Medical Centre in Canning Town, Newham, is seeking a caring and capable administrator to join our frontline team. You will handle patient queries in person, by phone and via NHS apps, manage appointments, maintain records, and provide general admin support to doctors and nurses.

Key requirements include strong literacy, numeracy and IT skills, excellent communication, and previous customer service or administrative experience.

Qualifications

• GCSE English and Maths preferred.
• Previous experience in customer service or administrative role.
• Strong literacy, numeracy and IT skills are essential.
• Excellent communication and organisational skills.

Responsibilities

• Handle inbound queries in person, by phone, email, NHS app or text.
• Provide general administrative support and maintain patient records.
• Manage appointments and rescheduling; handle cancellations.
• Direct calls and messages to appropriate staff and take messages as needed.
• Support doctors and nurses with filing, prescriptions and referrals.
• Update and organise patient records to ensure accuracy.
• Assist with building security, opening and closing the surgery.

Skills

Customer service

Administrative support

IT skills

Communication

Education

GCSE English

GCSE Maths

Tools

NHS App

MS Office

Job description

The Medical Centre in Canning Town, Newham, is seeking a caring and capable administrator to join our frontline team. You will handle patient queries in person, by phone and via NHS apps, manage appointments, maintain records, and provide general admin support to doctors and nurses.

Key requirements include strong literacy, numeracy and IT skills, excellent communication, and previous customer service or administrative experience.