Care Co-ordinator – NHS PCN Reception/Admin (Part-Time)

Wessex LMCs Ltd.; Bournemouth; Hybrid; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Free parking on site

CPD training courses

Health service discounts (Blue Light)

Employee Assistance Programme

Free flu jabs

Cycle to work scheme

Staff events/functions

Job summary

Bournemouth East Collaborative PCN in Dorset is recruiting for an enthusiastic Reception/Admin (Care Co-Ordinator) on a permanent, part-time basis. The role involves managing the reception desk, supporting PCN teams and pharmacy colleagues, and coordinating patient services.

You will require excellent IT skills with MS Office, strong meeting notes dictation, analytical and organisational abilities, plus the ability to multi-task while showing empathy to our patients.

Qualifications

• Previous administrative experience working in an NHS setting.
• Proficient IT, analytical and project planning skills.
• Interest/experience in Digital technologies; public health, health inequalities.
• Experience and good knowledge of Microsoft Office and Excel.

Responsibilities

• Maintain and monitor the Treatment Centre appointments system, using SystmOne.
• Undertake a variety of administrative duties to assist in the efficient and smooth running of the centre, including clerical support to clinical staff.
• Process personal and telephone requests for appointments, and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
• Meet and greet patients in a friendly, courteous manner, ensuring they are recorded as arrived on SystmOne.
• Assist with telephone requests/queries in the appropriate way.
• Ensure patients are contacted prior to attending their appointment, to confirm attendance, location of the centre and therefore, reducing no shows and missed appointments.

Skills

Administrative experience

Microsoft Office

Excel

IT skills

Public health knowledge

English communication

Tools

SystmOne

Job description

Bournemouth East Collaborative PCN in Dorset is recruiting for an enthusiastic Reception/Admin (Care Co-Ordinator) on a permanent, part-time basis. The role involves managing the reception desk, supporting PCN teams and pharmacy colleagues, and coordinating patient services.

You will require excellent IT skills with MS Office, strong meeting notes dictation, analytical and organisational abilities, plus the ability to multi-task while showing empathy to our patients.