Care Co-Ordinator

Home Instead; Oadby; On-site; GBP 21,000 - 25,000; Full time

Job summary

Home Instead Market Harborough is seeking a Care Professional Scheduling Coordinator to organise client schedules, coordinate with Care Professionals and participate in an on-call rota. You will ensure consistent assignments and maintain high-quality client care plans.

The role requires experience in scheduling within home care, strong IT and CRM skills, and excellent communication. DBS checks and driving licence may be required for field duties.

Qualifications

• Experience in scheduling in home care or related logistics.
• Proficient with IT systems (MS Office/Google Suite) and CRM.
• Excellent communication and organisational skills.
• Ability to work calmly under pressure and multitask.
• Team player with strong interpersonal skills.

Responsibilities

• Coordinate client schedules and balance needs with Care Professionals.
• Support consultations, service reviews and client support plans.
• Respond to scheduling changes with relevant teams.
• Match Care Professionals to new clients in collaboration with client services.
• Conduct staff supervision and client quality assurances.
• Maintain consistent Care Professional assignments and on-call coverage.
• Assist with on-call duties and other duties for smooth operation.
• Ensure compliance with Equality, Diversity and Equal Opportunities policy.

Skills

Scheduling experience

CRM software

Communication skills

Time management

Team player

Education

Health & Social Care Level 2

Health & Social Care Level 3

Tools

Microsoft Office

Google Suite

Job description

AtHome Instead Market Harborough we call ourCare Assistants Care Professionals and treat them with the respect they deserve.

Getting a smile and a thank you from our clients feels great, it gives a job satisfaction like no other and it’s a career that helps somebody in need of support.

Working as aCare Professional with Home Instead training and support you can gain a real qualification in Care and working from a few hours a week to several hours a day, makes it feasible alongside other part‑time work or family commitments.

Whatever the future has in store, there will always be a demand for care. People who work in care have skills which will always be valued and admired, particularly as we face an increasingly older population.

We are very proud that Home Instead (Market Harborough, Oadby, Corby & Rutland) is thehighest rated Care provider in the East Midlands - OUTSTANDING IN ALL FIVE AREASrated by CQC.

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients and working directly with them and their care plans. This role includes being part of our out-of-hours on call rota usually 1 week in 5 by agreement.

The Role

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Support care consultations, service reviews and completing client support plans.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange and support client and Care Professional introductions.
• Conduct staff supervisions and client Quality Assurances (QA's).
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Support and mentor Care Professionals.
• Participate in on-call duties as required
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

• Experience of working in a scheduling role within a home care or other relevantenvironment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
• L2 and/or working towards Level 3 in Health & Social Care

Applicants must be UK resident; we cannot offer sponsorship. You will need a driving licence and a car. This role is subject to DBS enhanced disclosure and reference checks.

A job with us is extremely rewarding! Join a team that values connection, purpose, andgenuine appreciation for theimpact you make every single day. So, if you enjoyspending time with other people, have a smileypersonality andwant to know more about a role with us, we would love to hear from you!