Team Administrator Planned Care Nursing

East Sussex Healthcare NHS Trust; St Leonards; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

Staff restaurants

On-site staff accommodation

Parking

Staff development

Job summary

East Sussex Healthcare NHS Trust is seeking a proactive Planned Care Nursing Administration team member. The post involves data entry, appointment management and high-standard patient/customer service across sites with cross-site collaboration on a busy ward environment.

The role supports District Nursing, Frailty and Tissue Viability Services, working 08:00-18:00 and requiring weekend coverage on a rotational basis. Training and NHS pension benefits are available.

Qualifications

• Experience working in busy administrative health care settings is desirable.
• Ability to handle data entry and appointment management with accuracy.
• Strong communication and customer service skills essential.

Responsibilities

• Inputting patient referrals into SystmOne and managing appointments.
• Contacting patients by phone to confirm or schedule visits.
• Coordinating appointment calendars across sites.
• Retrieving data and updating patient records as required.
• Answering patient line calls and supporting District Nursing teams.
• Onboarding new starters with systems, uniforms and equipment.
• Healthroster data entry and generating routine reports.
• Managing requisitions via NHS Supply Chain and Integra as directed.
• Base days stock management and ensuring efficient office operations.

Skills

Data entry

Appointment management

Telephone support

Customer service

Communication

Teamwork

Tools

SystmOne

Job description

An exciting opportunity has arisen within the Planned Care Nursing Administration Team. The successful candidate will work across sites to meet service needs (base location to be confirmed). The role involves a range of administrative duties, including data entry, managing appointments, answering telephone enquiries, and providing a high standard of customer service to patients, carers, healthcare professionals and partner organisations. Working closely with clinical colleagues, you will play a key role in ensuring the smooth running of Planned Care Nursing services and supporting the delivery of an efficient and responsive administrative service. We are looking for someone who is enthusiastic, adaptable and keen to learn, with strong communication skills and the ability to work both independently and as part of a team. A commitment to delivering excellent patient care is essential. The post sits within a wider Integrated Community team supporting District Nursing, Bladder & Bowel, Frailty and Tissue Viability Services. The service operates seven days a week, including Bank Holidays. Weekend working is required on a rotational basis (currently 1 in 7 weekends), and staff are rostered to work two Bank Holidays per year. Cross-site working is an essential part of the role, therefore access to transport is required. Core service hours are 08:00-18:00. We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Contacting patients by phone to confirm or schedule appointments
• Managing and coordinating appointment calendars
• Retrieving data as requested
• Maintaining and updating SystmOne as necessary
• Answering patient line phone calls
• Making outgoing calls to update patients on their District Nurse visits
• Organising patient information packets
• Managing the staff sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
• Healthroster input (including generating reports)
• Processing requisitions using NHS Supply Chain and Integra as directed
• Base days - stock management
• A positive, can-do attitude
• A flexible approach
• A willingness to learn
• A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
• Onsite parking is available from £30 a year.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.