Cardiac Care Administrative Coordinator

VerseOne Group; Chelmsford; On-site; GBP 21,000 - 28,000; Full time

Job summary

VerseOne Group is seeking a proactive Cardiac Physiology administrator to ensure a smooth patient journey across clinics and services.

You will coordinate outpatient appointments, manage patient pathways, monitor waiting lists, and maintain data quality while upholding confidentiality and high customer service standards. You will collaborate with physiologists, nurses and admin colleagues to deliver timely, equitable appointments.

Qualifications

• Experience in healthcare administration is desirable.
• Strong organizational and communication skills.
• Attention to detail and data quality.

Responsibilities

• Book and coordinate outpatient appointments, ensuring clinic capacity is fully utilised and patients are scheduled in line with clinical priorities and access targets.
• Validate waiting lists and patient pathways, ensuring accurate tracking and timely progression of patients through the service.
• Act as a key point of contact for patients, GPs and healthcare professionals, responding to enquiries in a courteous, professional and timely manner.
• Monitor clinic administration standards, maintaining high levels of data quality and patient confidentiality.
• Support compliance with national and local access standards, including RTT targets, escalating concerns where necessary.
• Liaise with patients regarding appointments, including contacting patients with a history of non-attendance to support attendance and maximise utilisation.
• Maintain departmental databases and reporting systems to support service performance and continuous improvement.

Skills

Administrative support

Data entry

Patient liaison

Microsoft Office

Tools

Microsoft Office

Job description

VerseOne Group is seeking a proactive Cardiac Physiology administrator to ensure a smooth patient journey across clinics and services.

You will coordinate outpatient appointments, manage patient pathways, monitor waiting lists, and maintain data quality while upholding confidentiality and high customer service standards. You will collaborate with physiologists, nurses and admin colleagues to deliver timely, equitable appointments.