Card Operations & Customer Support Specialist

Alpha Bank London Limited; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Alpha Bank London Limited is seeking a Card Operations & Customer Support Analyst to help design, build and run card and current account operations in a growing UK bank.

The role covers card issuance, lifecycle management, transaction processing, disputes, fraud support and customer service across phone, email and internal systems. Hybrid working with three in-office days is available.

Qualifications

• Proven experience in card operations, current account operations or a related operational role.
• Strong customer service experience across phone, email and internal systems.
• Understanding of GDPR and data records handling.

Responsibilities

• Support card issuance, fulfilment and lifecycle management.
• Monitor transaction processing and support settlement, reconciliation, disputes and chargebacks.
• Maintain accurate customer account data and assist with account closures.
• Assist with tokenisation processes for secure online transactions.

Skills

Customer service

Attention to detail

Communication

Problem solving

Adaptability

Tools

Fraud systems

Card schemes

Job description

Alpha Bank London Limited is seeking a Card Operations & Customer Support Analyst to help design, build and run card and current account operations in a growing UK bank.

The role covers card issuance, lifecycle management, transaction processing, disputes, fraud support and customer service across phone, email and internal systems. Hybrid working with three in-office days is available.