Service Advisor: Elevate Customer Experience & Auto Care

Arnold Clark Group; Telford; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days holiday

Private healthcare

Pension scheme

Retail discounts

GP access (Simplyhealth)

Job summary

Arnold Clark Group is recruiting a Service Advisor for our new Telford branch. You will deliver a high‑quality customer experience in service and vehicle repairs, liaising with the workshop to progress work and manage invoicing. A friendly, proactive communicator with strong IT skills will thrive in our busy environment.

The role suits someone with prior customer service experience who enjoys solving problems and driving positive outcomes for customers and the business. Full-time hours apply.

Qualifications

• Experience in delivering excellent customer service in a fast-paced environment.
• Proficiency with IT systems and ability to learn new software quickly.
• Ability to multi-task and manage priorities efficiently.
• Strong verbal and written communication with clear, confident explanations.
• Good organisational skills and the ability to schedule workload effectively.

Responsibilities

• Handle customer requirements for service and vehicle repairs in a professional manner.
• Liaise with workshop to progress work through the system.
• Manage purchase and invoice processes ensuring customer and company interests.
• Explain faults or repairs clearly and provide solutions to customers.
• Maintain accurate customer records including vehicle details and service histories.
• Upsell where appropriate and maintain knowledge of aftersales products.

Skills

Customer service

IT literacy

Multi-tasking

Communication

Organisational skills

Driving licence

Job description

Arnold Clark Group is recruiting a Service Advisor for our new Telford branch. You will deliver a high‑quality customer experience in service and vehicle repairs, liaising with the workshop to progress work and manage invoicing. A friendly, proactive communicator with strong IT skills will thrive in our busy environment.

The role suits someone with prior customer service experience who enjoys solving problems and driving positive outcomes for customers and the business. Full-time hours apply.