Car Sales Experience Manager

Mercedes- Benz of Guildford; Guildford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Up to 25 days annual leave plus bank.

Pension scheme with employer"s"

Employee Assistance Programme

Eye care vouchers

Cycle to work scheme

£400 employee referral scheme

Life assurance policy

Staff discounts

MOTs and repair

Staff retail purchase scheme

Accredited Mercedes-Benz training and\

Job summary

Mercedes-Benz of Guildford in Guildford is seeking a Transaction Manager to create an engaging retail experience for new and used car buyers, driving sales conversion, profitability and loyalty. You will manage leads, support the sales process and deliver accurate finance quotes and valuations.

You will lead a team of Sales Executives, ensure follow‑up on enquiries and maintain Sandown SLA standards while promoting Mercedes‑Benz products and services.

Qualifications

• High level of attention to detail.
• FCA accredited
• Knowledge of finance and related systems
• Knowledge of insurance products
• Understanding of car valuations
• Advanced negotiation skills

Responsibilities

• Provide class leading customer service
• Ensure sales process is adhered to
• Distribute and manage lead with sales executive
• Have detailed knowledge of every enquiry
• Encourage appointments at the showroom
• Second face every customer
• Ensure follow up after enquiry, in line with Sandown SLAs
• Produce finance quotes and proposals
• Appraise part exchanges and provide valuations
• Assist with the sale of the car, accessories, paint protection and insurance products
• Close sales
• Report to line manager on deal by deal basis on all income generated
• Conduct regular diary reviews
• Mentor and develop team of Sales Executives
• Identify renewal opportunities from existing Sandown customers

Skills

Attention to detail

FCA accredited

Finance knowledge

Insurance products

Car valuations

Negotiation skills

Job description

Mercedes-Benz of Guildford in Guildford is seeking a Transaction Manager to create an engaging retail experience for new and used car buyers, driving sales conversion, profitability and loyalty. You will manage leads, support the sales process and deliver accurate finance quotes and valuations.

You will lead a team of Sales Executives, ensure follow‑up on enquiries and maintain Sandown SLA standards while promoting Mercedes‑Benz products and services.