Car Rental Customer Service Rep – Dundee, Growth Path

Switch Car Rental; Dundee; Hybride; GBP 23 000 - 31 000; Plein temps

Avantages offerts par ce poste

30 days holiday (including bank hols)

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Résumé du poste

Switch Car Rental is looking for a Customer Service Representative in Dundee. You will assist customers with renting, returning and resolving issues to ensure a positive rental journey and top-notch service.

The role is full-time (40 hours Mon-Fri with Saturday mornings on a rota) with a salary of £27,024.06 per year. You'll benefit from a company pension, employee discounts and a supportive team environment.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative skills.
• Proficient computer skills.
• A full driving licence held for at least 12 months.

Responsabilités

• Identify and exceed customer requirements.
• Ensure all administrative tasks are completed daily.
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations.
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements.
• Maintain a full understanding of retail rental procedures.
• Consistently comply with the Switch process’.
• Answering phone calls and responding to emails.
• Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities.
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives.
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.

Connaissances

Customer service

Communication

Administrative skills

Computer skills

Driving licence

Description du poste

Switch Car Rental is looking for a Customer Service Representative in Dundee. You will assist customers with renting, returning and resolving issues to ensure a positive rental journey and top-notch service.

The role is full-time (40 hours Mon-Fri with Saturday mornings on a rota) with a salary of £27,024.06 per year. You'll benefit from a company pension, employee discounts and a supportive team environment.