Car Rental Customer Care Specialist (Preston)

Switch Car Rental; Preston; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Job summary

Switch Car Rental, Official rental partner to England Rugby, seeks a Customer Service Representative in Preston. You will assist customers with renting, returning and resolving issues, ensuring a positive car rental journey.

Excellent communication and strong administration are essential, with a full driving license and a willingness to work 40 hours weekly. The role covers processing rentals, coordinating vehicle delivery/collection, handling payments, and delivering high standards under

Qualifications

• Excellent customer service and communication skills.
• Strong administrative skills.
• Proficient computer skills.
• A full driving license (held for at least 12 months).

Responsibilities

• Identify and exceed customer requirements.
• Ensure all administrative tasks are completed daily.
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations.
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements.
• Maintain a full understanding of retail rental procedures.
• Comply with Switch processes.
• Answering phone calls and responding to emails.
• Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities.
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives.
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles.

Skills

Customer service

Communication skills

Administrative skills

Computer skills

Driving license

Job description

Switch Car Rental, Official rental partner to England Rugby, seeks a Customer Service Representative in Preston. You will assist customers with renting, returning and resolving issues, ensuring a positive car rental journey.

Excellent communication and strong administration are essential, with a full driving license and a willingness to work 40 hours weekly. The role covers processing rentals, coordinating vehicle delivery/collection, handling payments, and delivering high standards under