Civil Enforcement Officer - Stafford

Apcoa Parking; Stafford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training

Uniform provided

Overtime options

Training & development opportunities

Job summary

APCOA Parking in Stafford is hiring a Civil Enforcement Officer to patrol Waterfront and Riverside car parks. You will work 37.5 hours per week with fixed shifts (8:00–16:00, 9:00–17:00) and occasional late or Sunday hours, while interacting with the public and enforcing parking rules.

A Full UK Driving Licence, excellent customer service, basic computer skills, and a proactive, reliable attitude are essential.

Qualifications

• Excellent customer service skills.
• Able to use a computer.
• Knowledge of health and safety requirements.
• Reliable and responsible attitude to work.

Responsibilities

• Patrol the car park and deter crime.
• Resolve customer concerns on site.
• Maintain cleanliness and safety standards.
• Carry out maintenance on payment machines and equipment.
• Assist with revenue transfers and record-keeping per local protocols.

Skills

Customer service

UK driving licence

Basic computer skills

Health and safety knowledge

Reliability

Job description

Civil Enforcement Officer Location: Stafford Hours: 37.5 hours per week (7.5 working hours | 30 minute break | Any 5 from 7) Salary: £24,784.50 per annum Driving License Required Shifts:

• 8:00am - 4:00pm
• 9:00am - 5:00pm
• 1 late night a week every 4 weeks 1:00pm - 9:00pm ,
• 1 Sunday in every 3 weeks 8:30am - 4:30pm

Do you enjoy working with the public? Do you have good customer service skills? Do you like working outdoors? Do you have a Full UK Manual Driving licence? If you answered yes, then this may be the role for you!

Civil Enforcement Officers are a crucial part of our teams. You will form part of the parking team operating mainly across the Waterfront and Riverside car parks in Stafford. You will be ensuring all users of the car park are doing so in a respectful and safe manner.

What you will do?

• You will resolve customer's concerns, patrol the car park, deter crime, and implement traffic control measures.
• You will be maintaining the agreed standards of site cleanliness and safety, whilst improving in all these areas
• Meet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.
• You will ensure a reliably high level of customer service, to resolve customers problems on site wherever possible
• Carry out first line maintenance of payment machines, and other company equipment
• Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOPs

What you will bring?

• Excellent customer service skills
• Basic computer skills
• Knowledge of health and safety needs
• A reliable and responsible attitude to work, including aptitude to be proactive
• Full Clean UK Driving Licence*

What is on offer to you?

• Full training
• Full all weather uniform
• Overtime options
• Prospects for learning and development.
• £12.71 per hour
• *Full Driving licence is essential for this role

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.