Civil Enforcement Officer

APCOA Parking group; Stafford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training

All weather uniform

Overtime options

Learning and development opportunities

£12.71 per hour

Job summary

APCOA PARKING UK in Stafford is seeking a Civil Enforcement Officer to join our public-facing team. You will patrol car parks, resolve customer concerns, deter crime and implement traffic controls, while maintaining high standards of site cleanliness and safety for customers, clients and property.

You must hold a Full UK Driving Licence, have excellent customer service skills and basic computer ability. The role offers 37.5 hours per week with varied shifts, full training, and a pay rate of

Qualifications

• Excellent customer service skills.
• Basic computer skills.
• Knowledge of health and safety needs.
• Reliable and responsible attitude to work, including aptitude to be proactive.
• Full UK Driving Licence (essential).

Responsibilities

• Resolve customer’s concerns, patrol the car park, deter crime, and implement traffic control measures.
• Maintain the agreed standards of site cleanliness and safety, whilst improving in all these areas.
• Meet and exceed where possible the safety, security and service of the car park customers, our client, and the property.
• Ensure a reliably high level of customer service, to resolve customers problems on site wherever possible.
• Carry out first line maintenance of payment machines, and other company equipment.
• Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOP’s.

Skills

Customer service

Computer skills

Health & safety

Reliability

Full UK Driving Licence

Job description

The Role

Civil Enforcement Officer

Location: Stafford

Hours: 37.5 hoursper week (7.5 working hours | 30 minute break | Any 5 from 7)

Salary: £24,784.50 per annum

Driving License Required

Shifts:

• 8:00am - 4:00pm
• 9:00am - 5:00pm
• 1 late night a week every 4 weeks 1:00pm - 9:00pm ,
• 1 Sunday in every 3 weeks 8:30am - 4:30pm

Do you enjoy working with the public? Do you have good customer service skills? Do you like working outdoors? Do you have a Full UK Manual Driving licence?

What you will do?

• You will resolve customer’s concerns, patrol the car park, deter crime, and implement traffic control measures.
• You will be maintaining the agreed standards of site cleanliness and safety, whilst improving in all these areas
• Meet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.
• You will ensure a reliably high level of customer service, to resolve customers problems on site wherever possible
• Carry out first line maintenance of payment machines, and other company equipment
• Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOP’s

What you will bring?

• Excellent customer service skills
• Basic computer skills
• Knowledge of health and safety needs
• A reliable and responsible attitude to work, including aptitude to be proactive
• Full Clean UK Driving Licence*

What is on offer to you?

• Full training,
• Full all weather uniform,
• Overtime options
• Prospects for learning and development.
• £12.71 per hour

*Full Driving licence is essential for this role

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.