Car Handover Specialist — Customer Service Champion

Big Motoring World Group; Camberley; On-site; GBP 24,930 - 30,470; Full time

Job summary

A leading automotive company in Camberley is seeking a dedicated Handover team member to ensure smooth vehicle handovers and exceptional customer service. The ideal candidate will possess a valid UK license and excel in communication and organizational skills. Responsibilities include informing customers about their transactions, ensuring vehicle readiness, and building strong customer relationships to foster positive reviews. This full-time position requires a professional demeanor and a commitment to high customer service standards.

Qualifications

• Must have a valid, full UK license.
• Well-presented and confident in customer interactions.
• Proficient in literacy, numeracy, and computer skills.

Responsibilities

• Inform customers of transaction progress and collection appointments.
• Ensure vehicles meet required standards before handover.
• Verify deal files and complete necessary paperwork.
• Explain vehicle information to customers at handover.
• Build relationships to promote positive reviews.

Skills

Customer service skills

Communication skills

Organisational skills

Time management

Computer skills

Job description

A leading automotive company in Camberley is seeking a dedicated Handover team member to ensure smooth vehicle handovers and exceptional customer service. The ideal candidate will possess a valid UK license and excel in communication and organizational skills. Responsibilities include informing customers about their transactions, ensuring vehicle readiness, and building strong customer relationships to foster positive reviews. This full-time position requires a professional demeanor and a commitment to high customer service standards.