Car Handover Specialist - Customer Experience Champion

Big Motoring World Group; Chatham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discount

On-site parking

Store discount

Job summary

Big Motoring World Group in Blue Bell Hill, Chatham, is seeking a hands-on Handover team member to ensure smooth handovers and the highest standard of customer service at the point of collection in person.

You will keep customers informed, ensure vehicles are prepared to standard, check deal paperwork and funds, assist with tax and insurance guidance, and hand over the vehicle with clear, confident explanations to secure satisfaction and repeat business.

Qualifications

• Must have a valid, full UK licence (Essential).
• Well-presented and confident communicator with a diverse customer base.
• Strong written and verbal communication.
• Excellent customer service mindset and positive attitude.
• Strong organisational and time-management skills.
• Honesty, integrity and team orientation.
• Flexibility in working patterns.

Responsibilities

• Keep customers informed of transaction progress and arrange appointments/collection confirmations.
• Ensure vehicles are thoroughly checked and prepared to the required standard before collection.
• Thoroughly check deal files to ensure paperwork and monies are complete.
• Use online websites to tax the vehicle or advise on insurance options.
• Hand over the vehicle and explain information to ensure customer satisfaction and safety.
• Hand over Gard X Kit if included in the order.
• Complete Part Exchange paperwork as applicable.
• Build relationships with customers to encourage positive Trust Pilot reviews and repeat business.
• Complete paperwork tasks accurately and efficiently.

Skills

Customer service

Communication skills

Organisational skills

Time management

Team player

Numeracy

Computer skills

UK driving licence

Job description

Big Motoring World Group in Blue Bell Hill, Chatham, is seeking a hands-on Handover team member to ensure smooth handovers and the highest standard of customer service at the point of collection in person.

You will keep customers informed, ensure vehicles are prepared to standard, check deal paperwork and funds, assist with tax and insurance guidance, and hand over the vehicle with clear, confident explanations to secure satisfaction and repeat business.