CAPPRO Patient Administrative Assistant - Pre-Operative Assessment

Oxford University Hospitals NHS Foundation Trust; Oxford; Presencial; GBP 21 000 - 24 000; Tempo integral

Resumo da oferta

Oxford University Hospitals NHS Foundation Trust is seeking a Band 3 Administrative Assistant to provide secondment cover within the Preoperative Assessment Service. You will deliver a professional administrative service to support clinicians and the multidisciplinary team in delivering high-quality patient care.

The role involves managing patient administration along the pathway, including appointment bookings, EPR management, reception duties and production of clinical correspondence, while

Qualificações

• Administrative experience required.
• Minimum of 5 GCSEs at grade C or above, including English and Maths.
• Competence in using various computer software packages.

Responsabilidades

• Provide primary administrative support across the patient pathway.
• Book appointments, process referrals and manage EPR records.
• Check in/out patients and handle reception duties.
• Maintain patient confidentiality and support Trust performance standards.

Conhecimentos

Administrative experience

Formação académica

5 GCSEs (C grade) including English & Maths

Ferramentas

IT software packages

Descrição da oferta de emprego

This is a 12-month fixed-term, Band 3 Administrative Assistant post providing secondment cover within the Preoperative Assessment Service. The role is responsible for delivering a comprehensive, professional and efficient administrative service that supports clinicians and the wider multidisciplinary team in providing high-quality patient care. The post holder will manage patient administration throughout the patient pathway, including appointment booking, referral processing, reception duties, Electronic Patient Record (EPR) management, production of clinical correspondence, maintenance of accurate patient records, and supporting compliance with Trust and national performance standards. The role is fundamental to ensuring the smooth day-to-day operation of the service and maintaining a positive patient experience. To provide primary administrative support to the clinical staff and all patients under their care, including administration of Electronic Patient Record (EPR) applications, such as Appointment Book, Health Information Management (HIM) Tracking, HIM Chart Coding, Powerchart and Practice Management (PM) Office, to support and manage patient pathways. To ensure appointment requests received via the Preoperative Assessment EPR Message Centre are booked in line with the Trust's Elective Access Policy, following the appropriate escalation process by highlighting problems to the senior administrators when in need of assistance. To provide reception cover and act as the first point of contact for patients attending face to face appointments and meeting and greeting patients. Check in patients attending for their Preoperative Assessment appointment, checking demographic information such as name and date of birth are correctly recorded in EPR and updating with changes and corrections. Check out patients from their appointment, following the instructions on the outcome form to ensure the correct Referral to Treatment (RTT) status code is recorded. Liaise with Surgical Specialty Inpatients and Outpatients Booking Teams and Oxford Community Diagnostic Centre (CDC) colleagues to ensure effective pathway management and good working relationships. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures. Provide a robust administration function that underpins the delivery of high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Answer all telephone calls in a timely manner and action as appropriate. Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:30. Use the Trust IT systems to register patients, make appointments, produce end of treatment letters, ensure that details are correct and ensure check in / check out of outpatient Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Administrative experience.
• Good standard of education with a minimum of 5 'C' grade GCSE's (including English language and Maths).
• Competence in using various computer software packages.

Desirable criteria

• Medical terminology.
• IT qualifications.
• Database management skills., Proven experience within an administrative role.
• Experience or working with the general public.
• Evidence of a positive approach to working in complex environments.
• Experience in setting and maintaining work standards.
• Ability to provide a range of options to deal with complex working situations.
• Methodical, conscientious, and reliable.

Desirable criteria

• Previous NHS experience.
• Evidence of team working., Strong computer skills.
• Competent outlook user.
• Experience of dealing with tight deadlines and targets.
• Highly organised and have the ability to coordinate and prioritise own workload.
• Have and promote a professional working attitude.
• Ability to work as part of a team.
• Experience of using EPR system

Desirable criteria

• Familiarity with NHS performance targets., Excellent interpersonal and communication skills.
• Excellent telephone manner.
• Able to demonstrate initiative and deal with sensitive information.
• Ability to cope effectively under pressure.
• Accurate attention to detail.
• Experience of dealing with stressed/upset individuals in an empathetic manner.
• Ability to adapt to rapidly changing demands and expectations.
• Ability to use own initiative and act quickly and decisively.
• Diplomacy skills.

Desirable criteria

• Evidence of interacting with a wide range of people.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.