Capabilities & Intake Strategist

THE NET-A-PORTER GROUP LIMITED; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension

Staff discounts

Private healthcare

Flexible working

Job summary

THE NET-A-PORTER GROUP LIMITED is seeking a Capabilities & Intake Manager to join the Site Operations Team. This senior Associate-level role leads the central intake process for feature requests, site capabilities, and operational tooling enhancements, coordinating with Trading, Marketing, Personal Shopping, and Customer Care to drive roadmap consensus.

Reporting to the Head of Site Operations & Delivery, you will facilitate discovery workshops with senior leaders, translate opportunities into

Qualifications

• Senior experience in digital product management, business analysis, site operations, or strategic capability delivery within a large-scale luxury or e-commerce environment.
• Strong strategic and commercial acumen with ability to evaluate trade-offs across brand curation, conversion, and customer privacy.

Responsibilities

• Design, own, and lead the central intake process for feature requests, site capabilities, and tooling enhancements across all departments.
• Facilitate regular prioritisation forums and workshops with senior leaders to review intake, value, and roadmap consensus.
• Translate commercial opportunities into clear business requirements and user scenarios for cross-functional teams.
• Own and curate the internal feature backlog and prioritisation framework for commercial impact and brand guidelines.
• Partner with Product Managers, Technical Leads, and Engineering during early discovery to represent business interests.

Skills

Senior stakeholder management

Workshop facilitation

Strategic capability delivery

Cross-functional collaboration

Job description

THE NET-A-PORTER GROUP LIMITED is seeking a Capabilities & Intake Manager to join the Site Operations Team. This senior Associate-level role leads the central intake process for feature requests, site capabilities, and operational tooling enhancements, coordinating with Trading, Marketing, Personal Shopping, and Customer Care to drive roadmap consensus.

Reporting to the Head of Site Operations & Delivery, you will facilitate discovery workshops with senior leaders, translate opportunities into