Canterbury Social Housing Repairs Planner

Confidential; Canterbury; On-site; GBP 19,000 - 27,000; Full time

Job summary

Confidential in Canterbury is seeking a Repairs Planner to coordinate repairs across social housing properties. The role covers a 42.5-hour week with a pay rate of £16.59 per hour (UMB). You will schedule operatives, monitor progress, and maintain records to help meet KPIs.

You will interact with residents, administrators, supervisors and contractors, ensuring health & safety compliance and driving continuous service improvements. DBS check is processed at offer stage.

Qualifications

• DBS check will be processed at offer stage.
• Social housing experience is required.

Responsibilities

• Schedule operatives to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Job description

Confidential in Canterbury is seeking a Repairs Planner to coordinate repairs across social housing properties. The role covers a 42.5-hour week with a pay rate of £16.59 per hour (UMB). You will schedule operatives, monitor progress, and maintain records to help meet KPIs.

You will interact with residents, administrators, supervisors and contractors, ensuring health & safety compliance and driving continuous service improvements. DBS check is processed at offer stage.