Cancer Care Coordinator / Navigator - Hyndburn Central PCN 18.75 HOURS

East Lancashire Alliance; Accrington; On-site; GBP 28,000 - 36,000; Full time

Job summary

The East Lancashire Alliance is seeking a Cancer Care Navigator to support the Early Detection & Prevention of Cancer across the Hyndburn Central PCN. You will coordinate care within a multidisciplinary team, helping shape service delivery and patient-centred care, with flexibility to adapt to changing needs.

Responsibilities include assisting in cancer screening programs, maintaining referral pathways, running EMIS reports, and collaborating with practice staff to improve patient experience and

Qualifications

• Good standard of education GCSE or equivalent in English and Mathematics.
• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Responsibilities

• Assist the PCN in delivering improvements to the services we provide our patients, including participation in national cancer screening programmes.
• Ensure robust referral practices for patients suspected of having cancer; include guidelines, professional development, and safety netting of referrals.
• Run reports from clinical systems such as Emis (training will be provided if needed).
• Support collaboration with practice staff (GPs, non-clinical cancer champions, social prescribers, pharmacists, secretaries).
• Assist practices to evaluate screening uptake and engage hard-to-reach populations to reduce health inequalities.

Skills

Confidentiality

Prioritisation

Multi-tasking

Communication

Education

GCSE English & Maths

A-level / NVQ3 or equivalent

Degree level education

Tools

Emis

Job description

The East Lancashire Alliance is currently recruiting a Cancer Care Navigator on behalf of the Hyndburn Central PCN.

Main duties of the job

The Cancer Care Navigator will haveresponsibility for supporting and developing co-ordination and management ofthe Early Detection & Prevention of Cancer across the Primary Care Networkand ensuring that the early part of the patients cancer journey is as seamlessas possible.

You are to work within our Primary Care Network (PCN)multidisciplinary healthcare team. This role gives the exciting opportunity towork with a committed team and to help shape the delivery of services, andprojects to the patient population. The candidate will need a flexible approachto change and be instrumental in the delivery of the PCNs aims for patientcentred care.

About us

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.

Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.

East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Job responsibilities

Toassist the Primary Care Network (PCN) in delivering improvements to theservices we provide our patients in relation to the following aspects ofpatient care - Participation in national cancer screening programmes.

Ensuringrobust and supportive referral practices are in place for patients suspected ofhaving cancer; including use of guidelines, professional development, andsafety netting of those referred.

Runreports from clinical systems such as Emis (training will be provided ifneeded).

Insupport of collaborative working the post holder will form productive andsupportive relationships with practice staff who have the skills, knowledge andremit to contribute to this work. e.g., GP practice non clinical cancerchampions, social prescribers, pharmacists, secretaries etc.

Thepost holder will assist the PCN constituent practices to evaluate theirscreening uptake and engage hard to reach populations and to reduce healthinequalities. This will include working alongside practices to enhanceprocesses to track and follow-up screening non-responders.

Takeforward proactive monitoring and tracking of patients suspected or confirmed ofhaving a cancer diagnosis ensuring that their journey is processed in a timelyand efficient manner, in line with Cancer Waiting Time Targets.

Provideadvice and support to practices on cancer audit/referral review of cancerdiagnoses. To work with practices to collate the learning from case reviews toidentify any trends or learning.

Developwith core staff across the PCN consistent safety netting approaches/systems tomonitoring patients who have been referred urgently with suspected cancer orfor further investigations to exclude the possibility of cancer.

Sourceappropriate resources, training, system examples from appropriate organisationsuch as the Cancer Alliance, Cancer Research UK, Macmillan, and local authoritypartners.

Bea point of contact for PCN member Practices to develop and implement theircancer screening improvement action plans.

Createa Library of PCN data packs and other resources to support the delivery ofinformation to patients in a wide variety of formats to meet the needs of allpatient groups, including those with Learning Disabilities, and people for whomEnglish is not a first language.

Reviewpractice coding for report building and templates to ensure consistency acrossthe PCN and accuracy of data. Identify coding anomalies and liaise with Ardens(template and reports used by all member practices).

Providethe PCN with support to host peer-to-peer learning events that look at data andtrends in diagnosis and screening across a Network. Including appropriatecontributors from other organisations

Providesupport and guidance to ARRS staff in the running and operation of theirappointment sessions.

Bookpatient appointments where necessary.

Codeclinician and administration contacts.

Generatereports to help analyse data to understand capacity and demand.

Supportpatients to book appointments, as part of the various projects, programmes andclinical initiatives

Helppatients manage their needs by answering queries, making and managingappointments, and making sure that patients have understandable written orverbal information to help them make choices about their care.

Supportor manage clinics as required including management and monitoring of servicesand staff rotas.

Helppatients gain access to self-management education courses and peersupport/interventions that support them to take more control of their healthand wellbeing

Supportthe coordination and delivery of muti-disciplinary meetings.

Adhereto organisations policies and procedures, guided by occupational policies andprocedures in primary and secondary care.

Workwithout supervision, plan own workload and seek guidance as required from linemanager and colleagues.

Administrativesupport as required.

Understand what a Primary Care Network is, and howsupport is provided to patients because of improved collaboration of workingbetween health and social care services.

Work with key people in the PCN to develop &support collective general practice projects including areas of federatedworking.

The post holder should demonstrate good organisationand time management skills.

Always maintain confidentiality.

Responsibilityfor Patient/Client Care, Treatment & Therapy

Support the process of holistically bringing together all of a personsidentified care and support needs and explore options to meet these withinsingle personalised care and support plan (PCSP), in line with PCSP bestpractice based on what matters to the person.

Work both directly and indirectly with patients and their carers to helpnavigate patients through the early part of the cancer diagnostic pathway. Toimprove patient compliance and experience, ensuring that all patients aresignposted to /or receive information on their referral - including safetynetting advice.

To ensure patients continue to be monitored and supported post treatmentcompletion, supporting the patient and their family for post treatmentrehabilitation where necessary.

Ensuring Cancer Care reviews are performed by the relevant clinician/s at3 months and 12 months intervals according to the Quality & OutcomesFramework.

Ability to input information accurately and in a timely manner and towork to tight deadlines.

Develop with practices systems to ensure high quality patient referralsare completed (i.e. the effective review of referrals to ensure with allpre-work such as blood tests or scans are actioned in advance as required).

Be responsible for identifying and resolving delays in the patientpathway, looking at diagnostic test dates and outpatient appointments. Wherethis is not possible, ways forward are to be discussed with the practice/PCN.

Adaptable and flexible to differing operational frameworks of individualpractice and patient needs.

Support the process of helping patients to manage their needs throughanswering queries, making and managing appointments and ensuring that patientshave good quality written or verbal information to help them make choices abouttheir care.

Support the process of patients being able to take up training andemployment and to access appropriate benefits where eligible.

Assist the process for patients to access self-management educationcourses, peer support or interventions that support them in their health andwellbeing increase their activation level.

Supports the process of patients being able to access personal healthbudgets where appropriate.

Provide co-ordination and navigation for patients and their carers acrosshealth and care services, working closely with Social Prescribing Link Workers,Health & Wellbeing Partnership Coaches and other primary careprofessionals.

Effectively uses all methods of communication and is aware of and managesbarriers to communication.

Supports the process that provides information to patients, their carers and/orrelatives on behalf of the team.

Is the point of liaison for service users and interfaces with all healthand social care professionals, including keeping everyone informed and updated.

Receives and collates information in connection with the PCN workstreams.

Is able to use risk stratification tools provided and supportspresentation information in review meetings.

Follows through actions identified in the PCN work streams includingarranging tests, referrals, signposting, etc.

For further information please refer to the attached job description

Person Specification

Qualifications

• Good standard of education GCSE or equivalent in English and Mathematics
• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
• Degree level education or equivalent

Experience

• Experience of office procedures working at a high level as part of an administration team / within an administration role.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive/confidential information.
• Experience of working with reception / telephone environments.
• Experience of Project support/management.
• Experience of working within Multidisciplinary teams.

Knowledge

• Understanding of Clinical Governance
• Understanding of Confidentiality and Data Protection Act
• Working knowledge of the management of databases
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Other

• Driver with sole use of vehicle

Autonomy

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Skills & Abilities

• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively
• Ability to use electronic patient record / Emis

Personal Qualities

• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.