PCN Administrator

Nexus Devon Primary Care Network; Hampstead; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Zusammenfassung

Nexus Devon Primary Care Network is seeking a proactive PCN Administrator / Care Homes Coordinator to support five GP practices in the same locality. You will manage appointments, records and communications between care homes, GP practices and other health professionals.

The role requires strong organisation, reliability and the ability to work independently as part of a team, with attention to patient confidentiality and timely service delivery.

Qualifikationen

• Good standard of general education to GCSE or equivalent.
• Evidence of continuing professional development
• Educated to NVQ Level 3 in Business Administration or equivalent.

Aufgaben

• Provide day-to-day administrative support to clinicians and practice teams.
• Manage emails, phone calls, letters and post.
• Organise meetings, training, supervision and team catch-ups.
• Book meeting rooms and take minutes during meetings.
• Organise and maintain electronic records and waiting lists.
• Coordinate care home residents with GP practices and other professionals.
• Arrange care home reviews and attend MDT meetings as needed.
• Support safeguarding and patient confidentiality in all duties.

Kenntnisse

Organisational skills

Communication skills

Self-motivation

Time management

Teamwork

Microsoft Office

Database experience

Healthcare experience

Medical terminology

Ausbildung

GCSE level or equivalent

CPD/Continuing professional development

NVQ Level 3 in Business Administration or equivalent

Tools

Microsoft Office

Jobbeschreibung

Are you organised, approachable and enjoy working with people? Are you looking for a rewarding role where you can make a real difference to patients and support local healthcare services? If so, we would love to hear from you!

We are looking for a friendly, enthusiastic and reliable PCN Administrator / Care Homes Coordinator to join our Primary Care Network (PCN), supporting 5 GP practices within the same local area.

This is an exciting opportunity to work closely with GP practices, care homes and a range of healthcare professionals, helping to ensure that patients, mainly care home residents, receive the right care and support at the right time.

You will play an important role in supporting the day-to-day running of our PCN services, helping teams stay organised, coordinating care and making sure information is shared effectively between care homes, GP practices and other healthcare professionals.

We are looking for someone who is a great team player but is also confident working independently and using their own initiative. You will need good communication and organisational skills, the ability to manage different tasks and meet deadlines, and a positive, flexible and can-do attitude. Being approachable, reliable and understanding the importance of patient confidentiality is essential.

The successful candidate must be happy to support all 5 GP practices within the same local area, which may involve travelling between practice sites when needed.

Main duties of the job

Key responsibilities for the role will include managing waiting lists, booking and coordinating patient appointments, updating clinical systems, and maintaining accurate records. The post-holder will communicate directly with patients and care homes regarding appointments and follow-ups, as well as take minutes at team meetings and support effective communication across five GP practices. The role requires the ability to work independently, manage time effectively, and collaborate with a range of healthcare professionals to ensure smooth service delivery and continuity of care.

About us

Nexus PCN is located in the centre of the vibrant city of Exeter in Devon and has a population of around 42,000. There are 5 surgeries within the PCN, within close proximity of each other, with excellent inter-personal relations, a good support network and a history of collaborative working. The practices are Mount Pleasant Health Centre, The Heavitree Practice, South Lawn Medical Centre, Isca Medical Practice and Hill Barton Surgery. Our population is diverse, with varying levels of socio-economic status, young families, elderly patients and university students all of whom make providing care very interesting.

Job responsibilities

General Administrative Support

Provide day-to-day administrative support toDietitians, Occupational Therapists, Pharmacy and Health & Wellbeing Teams

Manage emails, telephone calls, letters andincoming and outgoing post

Arrange meetings, training sessions, supervisionand team catch-ups

Book meeting rooms, prepare agendas and takeminutes during meetings

Organise and maintain electronic records, databasesand waiting lists

Manage and prioritise daily tasks to make sure workis completed on time

Patient Communication and Appointments

Respond to patient enquiries by telephone, email,text and/or letter

Book, rearrange and cancel patient appointments

Answer incoming calls professionally and deal withpatient queries and direect calls as needed

Contact patients about appointments, medicationchanges, clinical reviews and service updates

Make sure patients who need extra support ordifferent ways of communicating are given appropriate help

Clinical Administration and Patient Records

Arrange and manage clinical appointments andclinics using SystmOne and NHS-mail Calendar

Add information from medical letters, dischargesummaries and other clinical documents to patient records

Review incoming clinical correspondence and send itto the correct team member for action

Scan and upload medical documents into SystmOne

Manage patient waiting lists, recalls and follow-upappointments

Arrange blood tests and other routineinvestigations when requested

Care Home Support and Coordination

Manage and organise a caseload of care homeresidents, working closely with GPs and the wider healthcare team

Register new care home residents with the relevantGP practice

Complete initial assessments and personalised careand support plans (PCSPs) with the appropriate clinical team

Make sure care home residents' records are up todate, including next of kin, Power of Attorney details, monthly weights andother important information

Organise, chair and take minutes at weekly carehome ward rounds and MDT meetings, both online and face to face

Arrange care home reviews with GPs, OccupationalTherapists, Pharmacy Teams and other healthcare professionals

Answer telephone calls and queries from care homesand help resolve issues

Manage duty screens and deal with medicationrequests, including urgent and missing medication requests, referring these tothe appropriate clinician where necessary

Request Treatment Escalation Plans (TEPs) and Justin Case (JIC) medication bags when needed

Arrange medication reviews, blood tests and otherappointments for care home residents

Support the organisation vaccinations for care homeresidents and housebound patients

Pass on important information from GPs and otherhealthcare professionals to care home staff

Support Occupational Therapists with care homevisits and assessments where required

Work with community services to improve support andcare for care home residents

Medication and Prescription Administration

Provide administrative support to the PharmacyTeam, GPs and prescribing team

Process repeat prescription requests and supportthe reauthorisation of repeat medication in line with practice procedures andclinician approval

Manage and triage medication related tasks, sendingthem to the appropriate prescriber when needed

Deal with general prescription requests andmedication queries from patients, care homes and GP reception teams

Liaise with community pharmacies about prescriptionrequests, missing medication and other medication issues

Review discharge summaries and clinic letters andforward medication related information to the correct team member

Send letters and other correspondence to patientsabout medication changes

Arrange and book medication reviews for patientsand care home residents

Follow up outstanding medication requests andqueries

Action MHRA (Medicines & Healthcare productsRegulatory Agency) alerts in line with practice procedures

Share important medication and prescribing updateswith GPs and other prescribers

Support medication safety work and pharmacy-relatedprojects

Medication Monitoring and Patient Follow-Up

Run searches and identify patients who needmedication monitoring or routine reviews

Contact patients to remind them to attend foroutstanding blood tests and other checks

Arrange to follow up patients who need bloodpressure readings, height, weight, ECGs, pulse checks and other monitoring

Keep track of outstanding monitoring and contactpatients who have not attended

Inform the appropriate healthcare professionalabout any outstanding checks or concerns

Make sure relevant information is recorded inpatient records

Audits, Reports and Patient Safety

Help collect and organise information for clinicalaudits, research and service improvement projects

Run reports and gather information for projects,including DMOS and Local Enhanced Service (LES) work

Support the completion of CQC and patient safetyaudits

Support the team with new projects and changes toservices

Group Sessions and Clinical Service Support

Arrange and organise patient group sessions andclinics

Add patients to waiting lists for group sessionsand services

Send appointment confirmations, reminders andinformation about group sessions

Send patient resources and information beforeappointments or group sessions

Update clinic schedules when staff are on leave orwhen meetings and other changes affect appointments

Rearrange appointments when necessary and informpatients of any changes

Organisation, Workload and Patient Care

Plan and organise daily work to make sure importanttasks are completed on time

Manage and prioritise an allocated caseload andworkload

Support other members of the team when needed

Make sure patient appointments, reviews andfollow-up actions are properly organised

Recognise when a patient may need extra help andpass concerns to the appropriate healthcare professional

Support safeguarding arrangements for vulnerableadults and attend safeguarding meetings when required

Help follow agreed care plans and make surerelevant information is shared with the right people

Confidentiality:

In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately.

The post holder may have access to confidentialinformation relating to patients and their carer(s), practice staff and otherhealthcare workers in the performance of their duties outlined in this jobdescription. They may also have access to information relating to practiceswithin the PCN as a business organisation. All such information from any sourceis to be regarded as strictly confidential.

Information relating to patients, carers,colleagues, other healthcare workers or the business of practices within thePCN may only be divulged to authorised persons in accordance with PCN policiesand procedures relating to confidentiality and the protection of personal andsensitive data.

Training and personal development:

Training requirements will bemonitored by appraisals and will be in accordance with practice requirements.Personal development will be encouraged and supported by Nexus. It is theindividuals responsibility to remain up to date with recent developments.

Participate in the education andtraining of students of all disciplines and the introduction of all members ofthe practice staff where appropriate.

Enhance own performance throughContinuous Professional Development, attendance at courses and study days asdeemed useful, and imparting own knowledge and behaviours to meet the needs ofthe service. Ensure PREP requirements are met.

If it is necessary to expand therole to include additional responsibilities, full training will be given.

Develop and maintain a PersonalLearning Plan.

Health & Safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined inNexus PCN Health & Safety Policy, individual practice Health & SafetyManuals, and practice Control policies and published procedures.

Equality and Diversity:

The post holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognisesthe importance of peoples rights, interpreting them in a way that is consistentwith PCN procedures and policies, and current legislation.

Respecting the privacy, dignity,needs and beliefs of patients, carers and colleagues.

Personal / Professional Development:

The post holder will participate in any trainingprogram implemented by the PCN as part of this employment, such training toinclude:

Participation in individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development.

Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work.

Quality:

The post holder will strive to maintain qualitywithin the PCN, and will:

Alert other team members toissues of quality and risk.

Assess own performance and takeaccountability for own actions, either directly or under supervision.

Contribute to the effectivenessof the team by reflecting on own and team activities and making suggestions onways to improve and enhance the teams performance.

Work effectively withindividuals in other agencies to meet patients needs.

Person Specification

Qualifications

• Good standard of general education to GCSE or equivalent.
• Evidence of continuing professional development
• Educated to NVQ Level 3 in Business Administration or equivalent.

Experience

• Excellent organisational skills.
• Excellent communication skills, both written and verbal.
• Ability to communicate at all levels.
• Ability to work on own initiative.
• Ability to prioritise workload.
• Experience of working within a multi-disciplinary team.
• Well versed in use of Microsoft Office (Excel, PP, Word & Outlook).
• Experience in use of databases.
• Ideally 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Knowledge/familiarity with medical terminology.

Person Specification:

• Proactive and self-motivated.
• Resilient and professional.
• Able to both recognise and prioritise priorities.
• Ability to work as part of a team.
• Trustworthy and dependable.
• Adaptable and innovative.
• Enthusiastic with energy and drive.
• Hard working, reliable and resourceful.
• Sensitive and empathetic in distressing situations.
• Ability to work without supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.