Campus Welcome Team Assistant

University of St Mark and St John, Plymouth; Plymouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Plymouth Marjon University is seeking a Campus Welcome Team Assistant to support the Welcome Desk operations, parking, mail, and accommodation/office key handling. You will help supervise student colleagues and contribute to service improvements while maintaining high standards of customer service.

The role is based at the Campus & Commercial Team, predominantly at the Welcome Desk, with shifts Monday–Friday 08:30–16:30 and potential weekend coverage on a rota basis; closing date 04 October 2026

Qualifications

• Curious mind with ability to support service and operations improvements.
• Commitment to delivering exceptional customer service in a fast-paced environment.
• Uphold professional standards and represent Welcome Desk with confidence.

Responsibilities

• Oversee Welcome Desk operations: post distribution, switchboard, and queries in person, by phone and email.
• Manage daily operations including Parking & Green Travel, vehicle hire, mail, keys, and admin tasks.
• Supervise student team and support their development while they study.

Skills

Customer service

Frontline service

Team supervision

IT applications

Tools

Outlook

Excel

Word

Teams

Forms

Job description

Campus Welcome Team Assistant

1 FTE / 35 Hours per week

Grade 4, £24,685 - £26,093

(Job Share will be considered at 2 x 0.5 FTE)

Who we're looking for:

Someone with a curious mind who can support ongoing improvements to service and operations at the Welcome Desk. The successful candidate will enjoy working in a fast-paced environment and be committed to delivering exceptional customer service. They will uphold smart professional standards in every interaction, ensuring the Welcome Team is represented with confidence with a strong focus on service excellence.

What you'd be doing:

You will oversee Welcome Desk operations such as distributing post, operating the University switchboard, and responding to a diverse range of queries (in person, over the phone and via email). You'll be responsible for daily operations, including Parking & Green Travel, vehicle hire, incoming & outgoing mail, accommodation & office keys and various administrative tasks. You will assist with the supervision of a team of student colleagues and support their professional development while they work alongside their studies.

You’ll need to enjoy:

• Working in a fast-paced environment - you'll enjoy working with a dynamic team, comprised of both staff and student colleagues.
• Working to Marjon Values - Our team our passionate about living the values of Plymouth Marjon University.
• Working in frontline customer service - You’ll build rapport with prospective and existing students as well as staff and visitors to the university.
• Setting a good example & using initiative - You’ll be enthusiastic and positive in all interactions and be able to work independently to find creative solutions.
• Use of IT applications & social media - A particular strength in Mircosoft Outlook, Excel, Work, Teams & Forms. Promoting the work of the Welcome Desk to staff, students and the wider community.

Where you'll work:

In this role, you’ll be based in the Campus & Commercial Team and will predominately work at the Welcome Desk, which is the main reception of Plymouth Marjon University.

The role operates in shifts that largely sit between Monday and Friday 08:30 - 16:30 but this is subject to change and may extend to evening & weekend working on a rota basis.

Key Dates:

Closing Date: 04 October 2026 (at 11:59pm)

Interview Date: 15 October 2026

Supporting our people:

At Marjon, we are deeply committed to supporting every member of our staff. Our values sit at the heart of everything we do, and we hope you will take pride in becoming part of our community.

We offer a wide range of staff benefits, depending on eligibility, which you can explore, here .

We warmly welcome applications from candidates of all backgrounds, reflecting our strong commitment to inclusion. As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role.

For an informal discussion about the role please contact Kim Collings, Campus Services & Infrastructure Coordinator on [e-mail]

We are currently unable to offer sponsorship under the Skilled Worker visa route for this position. We therefore welcome applications from candidates who already have the right to work in the UK. This includes individuals on alternative visa routes that permit employment, such as the Graduate visa.