Campus Support Team Leader - Internal Only

Edge Hill University; Scarth Hill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

35 days annual leave (pro rata)

Sport and leisure facilities discount

Staff benefits scheme with discounts

Employee assistance programme

Career development programmes

On-campus working environment

LGPS enrolment

Job summary

Edge Hill University is seeking a Campus Support Team Leader to oversee one of four shifts in our 24/7 Campus Support service. You will lead Campus Support Assistants, coordinate parking and access control, and ensure resources meet service needs on the Ormskirk campus.

You will act as the initial responder to incidents, perform dynamic risk assessments, liaise with emergency services, maintain accurate records, and support students and staff outside normal hours.

Qualifications

• Experience leading and motivating a team in security, facilities management or student services.
• Knowledge of modern security operations including CCTV, access control and control room systems.
• Able to respond to incidents with sound decision-making in challenging situations and escalate as needed.
• Excellent communication, judgement and diplomacy with the ability to support vulnerable individuals.

Responsibilities

• Lead one of four shifts within the 24/7 Campus Support service.
• Oversee campus patrols, alarms and escalation procedures, and welfare support.
• Coordinate shift handovers, access control and CCTV monitoring; ensure accurate incident records.
• Produce clear incident reports and liaise with emergency services and university teams as required.
• Support staff welfare outside hours and ensure resources are available to meet service needs.

Skills

Leadership

Security operations

CCTV & access control

Incident management

Welfare support

Report writing

Shift planning

Risk assessment

Communication

Outdoor/physical work

Tools

CCTV systems

Access control systems

Control room systems

Job description

Join our award-winning Facilities Management team and help us deliver a safe, secure and welcoming campus experience for our students, staff and visitors.

As Campus Support Team Leader, you will lead one of four shifts within our 24/7 Campus Support service. You will provide day-to-day operational leadership to Campus Support Assistants, support parking and traffic management arrangements and ensure that appropriate resources are available to meet service needs.

You will act as the main initial responder to incidents on the Ormskirk campus, making dynamic risk assessments, coordinating the initial response and escalating matters in line with University emergency arrangements, business continuity plans and Campus Support Standard Operating Procedures.

Your responsibilities will include overseeing campus and residential patrols, responding to critical alarms, supporting emergency evacuations, monitoring CCTV, managing access control, coordinating shift handovers and ensuring accurate incident records and reports. You will also support students out of hours, including responding to welfare, first aid and mental health emergencies and liaising with relevant University teams and emergency services.

This is a campus-based role operating on a four-on/four-off rotating shift pattern. You may occasionally be required to attend mandatory or health and safety training outside your normal shift hours.

As part of the University’s ongoing commitment to redeployment, this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

You will have experience of leading and motivating a team within a busy, diverse and customer-focused security, facilities management, student services or similar operational environment. You will have knowledge of modern security operations, including CCTV, access control, patrol monitoring and control room systems.

You will be confident responding to incidents and making sound decisions in challenging or sensitive situations. Excellent communication, judgement, tact and diplomacy are essential, together with the ability to support vulnerable individuals and work effectively with colleagues, students, contractors and emergency services.

You will be organised and able to plan and allocate resources, maintain accurate records, produce clear reports and coach colleagues on procedures and service standards. You must also be able to meet the physical demands of the role, including working outdoors, undertaking rotating shifts and carrying out some lifting and carrying.

Above all, you will bring a positive, proactive and flexible approach and a commitment to delivering an excellent customer experience while safeguarding the wellbeing of the Edge Hill community.

At Edge Hill University, we value the benefits a rich and diverse workforce brings to our community and welcome applications from all sections of society.

• A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.