Campus Support Team leader (Security)

Liverpool John Moores University; Liverpool; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Induction and development support

Family-friendly policies

Job summary

Liverpool John Moores University (LJMU) seeks an experienced Team Leader to join the Campus Support Security Team within Campus Services. You will lead on shift, coach and develop team members, and ensure high standards of service while remaining accountable for performance and customer safety.

The role requires a full UK driving licence (max 3 penalty points) and flexibility to work various shifts. LJMU offers generous leave, a pension, and development support.

Qualifications

• Experience in security or a similarly regulated, customer facing environment.
• Ability to coach and mentor colleagues and lead by example.
• Excellent communication, sound judgement and resilience under pressure.

Responsibilities

• Provide day to day leadership on shift and set clear expectations.
• Address performance and conduct issues promptly and fairly.
• Take on full responsibility for the shift in the absence of the supervisor.
• Be a visible, trusted presence on shift and support colleagues and customers.

Skills

Team leadership

Coaching & mentoring

Customer facing

Communication skills

Job description

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

With a vibrant community of over 23,000 students and 2,400 staff, Liverpool John Moores University is one of the largest, most dynamic and forward-thinking universities in the UK. Our Campus Support (Security) team plays a vital role in keeping our university safe, welcoming and open for everyone who studies, works and visits here.

About the role

This is an exciting opportunity for an experienced Team Leader to join the Campus Support Security Team within Campus Services at Liverpool John Moores University.

You will provide day to day leadership on shift, working closely with the Campus Support Supervisor to keep the team focused, motivated and delivering a consistently high standard of service. This is a great opportunity for someone who enjoys coaching and developing people, and who can bring calm, consistent leadership to a busy, fast moving environment.

You will support your supervisor in setting clear expectations, addressing performance and conduct issues fairly and directly when they arise, and helping the team pull together at what is an important time of development for the department. You will be a visible presence on shift, leading by example and building trust with your colleagues.

In the absence of the supervisor, you will take on full responsibility for the shift, so you will need to be confident making decisions and comfortable being accountable for the team’s performance.

For this role it is essential that you hold a full UK driving licence with a maximum of 3 penalty points. You will also be required to demonstrate flexibility due to the shift pattern and respond to variations in business patterns in support of colleagues and customers.

About You

You will have a background in security or a similarly regulated, customer facing environment, ideally gained in a voluntary, retail or public sector organisation, giving you credibility with a team that knows the job inside out. You will be a natural coach and mentor, able to bring colleagues with you rather than simply direct them, and confident having honest conversations when standards slip.

You will be firm but fair: someone who deals with issues promptly and consistently, support your supervisor rather than working around them, and helps build a settled, high performing team. You will bring excellent communication skills, sound judgement, and the resilience to stay calm under pressure.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

LJMU values diversity and provides a supportive and inclusive environment where everyone can fulfil their potential.