Campus Support Officer (39 weeks TTO)

The City of Liverpool College; Liverpool; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

25 days annual holiday

Aviva pension up to 10%

Health Assured EAP

Medicash health plans

Life Assurance (up to 3x salary)

Job summary

The City of Liverpool College is seeking a vigilant Campus Support Officer for the Estates department in Liverpool. This permanent role is 35 hours per week during 39 weeks term time, focusing on safety, security and wellbeing across the campus.

You will enforce policies, manage access, and respond to incidents to maintain a safe teaching environment. Key responsibilities include monitoring access, patrolling corridors, reporting incidents, and supporting evacuation and fire safety procedures.

Qualifications

• Experience of working in a security role.
• Excellent observational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Flexible attitude and ability to work independently and as part of a team.
• Comfortable using IT systems for reporting and monitoring.
• Organised and observant.
• Confident in handling incidents and using de‑escalation techniques.
• A proactive and vigilant approach to safety and security.
• Experience of working in a customer‑oriented environment.
• Good inter‑personal skills with the ability to answer enquiries and deal with all customers in a friendly and efficient manner.
• Understanding of, and commitment to college policies and procedures.

Responsibilities

• Monitoring entry and exit points, checking ID badges, ensuring only authorised individuals enter the college.
• Regularly patrolling corridors to identify and address security issues.
• Maintaining clear communication with students, staff and visitors; reporting incidents to management or authorities.
• Building positive relationships with students to foster a safe environment.
• Promoting a positive college culture and safeguarding principles.
• Responding to incidents such as fire alarms, intruder alarms, first aid or lockdowns with college staff and emergency services.
• Enforcing college policies; de‑escalation and reporting incidents.
• Assisting with supervision of student behaviour in communal areas during peak times.
• Acting as keyholder to open buildings and unset alarms; support evacuation procedures and Fire Marshal duties if required.
• Supporting cross‑college activities such as enrolment, open evenings and recruitment events.

Skills

Security experience

Observation skills

Communication skills

Calm under pressure

Teamwork

IT reporting systems

Organised

De-escalation techniques

Proactive safety orientation

Customer service

Job description

Skills, Knowledge and Expertise

Application Deadline

25 November 2026

Department

Estates

Location

Liverpool

Compensation

£22,610 - £23,963 / year

Description

Campus Support Officer

Department: Estates

Salary: £22,610.92 - £23,963.16 (FTE £25,299 - £26,812) per annum

Job Type: Permanent, 35 hours per week, 39 weeks TTO

We are seeking a vigilant and proactive term-time only Campus Support Officer to ensure the safety, security, and wellbeing of students, staff, visitors, and property across the college campus. The Campus Support Officer plays a vital frontline role in maintaining a safe and welcoming environment that is conducive to teaching and learning, while upholding college policies, safeguarding principles, and emergency procedures.

Key Responsibilities

• Monitoring entry and exit points, checking ID badges, ensuring only authorised individuals enter the college.
• Regularly patrolling corridors during non-peak times to identify and address potential security issues.
• Maintaining clear communication with students, staff, and visitors, as well as reporting incidents to management or the authorities.
• Building positive relationships with students to foster a safe and supportive environment.
• Promoting a positive and respectful college culture.
• Responding to incidents such as, fire alarm activations, intruder alarm activations, first aid incidents or lockdown situations, working with college staff and emergency services.
• Ensuring adherence to college policies, which may involve conflict resolution, de-escalation, and reporting incidents.
• Support the enforcement of college behaviour policies, including smoking, loitering, or anti-social conduct.
• Conducting searches of individuals when appropriate, following college procedures.
• Assist with the supervision of student behaviour in communal areas during peak times, such as lunch breaks.
• Act as a keyholder to assist with the opening of college buildings, including unlocking doors and un-setting alarms.
• Support evacuation procedures and act as a Fire Marshal during emergencies, if required.
• To actively support and implement the ‘One College, One Mindset’ initiative.
• To support any key cross college activities such as enrolment, open evenings and recruitment events.
• To follow departmental policies and procedures and operate within service standards at all times.
• To adhere to organisational policies and procedures such as GDPR, Equality and Financial Regulations
• To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
• To make full use of new technology in all aspects of job requirements
• To participate fully in: professional development, in-service training opportunities which are made available, the college appraisal scheme

Skills, Knowledge and Expertise

Essential Criteria

• Experience of working in a security role
• Excellent observational skills and attention to detail
• Strong communication and interpersonal skills
• Ability to remain calm and professional in challenging situations
• Flexible attitude and ability to work independently and as part of a team
• Comfortable using IT systems for reporting and monitoring
• Organised and observant
• Confident in handling incidents and using de‑scalation techniques
• A proactive and vigilant approach to safety and security
• Experience of working in a customer‑oriented environment
• Good inter‑personal skills with the ability to answer enquiries and deal with all customers in a friendly and efficient manner
• Ability to show an understanding of, and commitment to college policies and procedures. Particularly equality and diversity
• Ability to set high standards for students, colleagues and for themselves
• Positive personality – self motivated
• Willingness to assist and interact with internal and external stakeholders
• Clear personal commitment of meeting and surpassing customer expectations
• Be committed to their own personal development

Desirable Criteria

• Experience working in an education environment
• Understanding and an awareness of an educational environment
• First aid and/or Fire Marshall training certificate

Benefits

As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Why Join The City of Liverpool College?

Here are some of the benefits available to you:

• Generous holiday allowance
  25 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
• Pension Scheme
  You’ll be part of the Aviva pension scheme, with contributions of up to 10%.
• Employee Benefits Platform
  As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one‑stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.
• Health and Wellbeing
  As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
  You'll also have access to the online wellbeing portal, asecure, user‑friendly platform offering a wide range of self‑help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self‑help modules
  as well as daily wellbeing tips.
• Medicash Scheme
  Access to Medicash health plans – supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.
• Life Assurance
  We offer life assurance to give you and your family added peace of mind – with a benefit of up to three times your annual salary payable in the event of death in service.
• Travel
  We’ve partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest‑free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.
• Flexible Working
  We offer flexible working options depending on business need to support our employee's work‑life balance.
• Professional Development
  We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
• College Benefits
  Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.