Campus Support Team Leader - Internal Only

Edge Hill University; Ormskirk; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

35 days leave

Sport & leisure facilities

Staff benefits

EAP counselling

Career development

On-campus environment

LGPS enrolment

Job summary

Edge Hill University is seeking a security operations leader to guide a busy, customer-focused team across security, facilities management and student services. You will oversee CCTV, access control, patrol monitoring and control room activities, responding to incidents and making sound decisions to keep the community safe.

You will plan resources, maintain records, produce clear reports and coach colleagues on procedures and service standards, while demonstrating a proactive, flexible approach

Qualifications

• Experience leading a busy, diverse, customer-focused team in security or similar environment.
• Knowledge of CCTV, access control, patrol monitoring and control room systems.
• Ability to respond to incidents and make sound decisions under pressure.
• Excellent communication, judgement, tact and diplomacy essential.

Responsibilities

• Lead and motivate a team within a busy, diverse environment.
• Respond to incidents and make sound decisions in challenging situations.
• Plan and allocate resources; maintain accurate records.
• Produce clear reports and coach colleagues on procedures and service standards.

Skills

Team leadership

Security operations

Incident response

Communication

Record keeping

Staff coaching

Tools

CCTV

Access control

Patrol monitoring

Control room systems

Job description

You will have experience of leading and motivating a team within a busy, diverse and customer-focused security, facilities management, student services or similar operational environment. You will have knowledge of modern security operations, including CCTV, access control, patrol monitoring and control room systems. You will be confident responding to incidents and making sound decisions in challenging or sensitive situations. Excellent communication, judgement, tact and diplomacy are essential, together with the ability to support vulnerable individuals and work effectively with colleagues, students, contractors and emergency services. You will be organised and able to plan and allocate resources, maintain accurate records, produce clear reports and coach colleagues on procedures and service standards. You must also be able to meet the physical demands of the role, including working outdoors, undertaking rotating shifts and carrying out some lifting and carrying. Above all, you will bring a positive, proactive and flexible approach and a commitment to delivering an excellent customer experience while safeguarding the wellbeing of the Edge Hill community.

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff. Because for us education isn't about how much you take in. It's about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.

• A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme