Student Services Front Desk Advisor

LCCM; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

20 days annual leave

Pension 5% personal contribution & 3%

Season Ticket Loan

Vision Express Eye Care Vouchers

Training & Development opportunities

Staff Discount Scheme

Refer a friend scheme

Social events on campus

Job summary

London College of Contemporary Music (LCCM) is seeking a Student Advisor to be the welcoming front-line contact for students, staff and visitors at the Music Box campus in London. The role supports Student Finance, Disability & Wellbeing, and IT, while also providing reception duties and coordinating appointments.

This entry-level position offers a pathway into student services or higher education administration with opportunities for professional development and engaging campus activities.

Qualifications

• Essential: Experience in a Customer-facing role.
• Desirable: Experience in a Customer-facing role.
• Knowledge & Skills: Excellent communication and interpersonal skills; Ability to support individuals from diverse backgrounds; Capable of managing enquiries and solving problems; Ability to maintain accurate records and data.

Responsibilities

• Act as the first point of contact for student enquiries in person, by email, telephone and online.
• Provide friendly, professional and accurate information on a wide range of student matters.
• Triage enquiries and direct to the appropriate department or colleague for further support.
• Assist with enrolment, induction and re-enrolment activities and support with documentation.
• Welcome visitors and support front-of-house operations and room bookings.
• Undertake day-to-day administration and contribute to a welcoming campus culture.

Job description

London College of Contemporary Music (LCCM) is seeking a Student Advisor to be the welcoming front-line contact for students, staff and visitors at the Music Box campus in London. The role supports Student Finance, Disability & Wellbeing, and IT, while also providing reception duties and coordinating appointments.

This entry-level position offers a pathway into student services or higher education administration with opportunities for professional development and engaging campus activities.