Campus Student Services Lead – Student Experience & Wellbeing

Croydon College; Coulsdon; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Defined benefit pension

Staff development days

Job summary

Croydon College Group's Coulsdon campus is seeking a Campus Student Services Lead to oversee all student support services, ensuring timely, high-quality care from enrolment to progression.

In this role you will lead a team of student services professionals, collaborate with curriculum teams and external partners, and drive initiatives to improve attendance, wellbeing and inclusion, delivering an outstanding student experience across the campus.

Qualifications

• Significant experience managing student-facing services within FE/HE or comparable educational environment.
• Experience leading and developing teams to deliver high-quality services.
• Strong understanding of student support, engagement and enrichment activities.
• Experience using data to monitor performance, identify trends and drive continuous improvement.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities within a fast-paced and dynamic environment.
• Commitment to equality, diversity, inclusion and student success.
• Experience working within Further Education.
• Knowledge of safeguarding, student wellbeing and support services.
• Understanding of Ofsted expectations relating to personal development and student experience.
• Experience managing cross-functional projects and service improvement initiatives.

Responsibilities

• Lead the day-to-day delivery of Student Services at Coulsdon Sixth Form College.
• Manage student-facing services, ensuring a professional, responsive and high-quality experience for all learners.
• Coordinate admissions, enrolment, induction and transition activities across the campus.
• Monitor service performance, identifying opportunities for improvement and innovation.
• Lead the development and delivery of student engagement, enrichment and student voice activities.
• Drive initiatives that support student wellbeing, inclusion, personal development and progression.
• Work collaboratively with curriculum teams to identify and respond to emerging student needs.
• Ensure students are actively engaged in college life and have access to appropriate support and opportunities.
• Line manage and develop Student Services staff, creating a high-performing and student-centred team.
• Provide coaching, guidance and performance management to ensure excellent service delivery.
• Foster strong working relationships across the College Group and with external stakeholders.
• Support the implementation of college-wide strategies and student experience priorities.
• Use data and management information to evaluate service effectiveness and improve outcomes.
• Ensure compliance with college policies, procedures and regulatory requirements.
• Contribute to self-assessment, quality improvement planning and inspection readiness activity.
• Produce reports and updates for senior leaders on student engagement, participation and service performance.

Skills

Student services leadership

Team management

Data analysis

Stakeholder management

Communication skills

Equality & inclusion

Safeguarding knowledge

FE/HE experience

Job description

Croydon College Group's Coulsdon campus is seeking a Campus Student Services Lead to oversee all student support services, ensuring timely, high-quality care from enrolment to progression.

In this role you will lead a team of student services professionals, collaborate with curriculum teams and external partners, and drive initiatives to improve attendance, wellbeing and inclusion, delivering an outstanding student experience across the campus.