Campus Student Services Lead (Coulsdon)

Croydon College; Coulsdon; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Defined benefit pension

Staff development days

Job summary

Croydon College Group's Coulsdon campus is seeking a Campus Student Services Lead to oversee all student support services, ensuring timely, high-quality care from enrolment to progression.

In this role you will lead a team of student services professionals, collaborate with curriculum teams and external partners, and drive initiatives to improve attendance, wellbeing and inclusion, delivering an outstanding student experience across the campus.

Qualifications

• Significant experience managing student-facing services within FE/HE or comparable educational environment.
• Experience leading and developing teams to deliver high-quality services.
• Strong understanding of student support, engagement and enrichment activities.
• Experience using data to monitor performance, identify trends and drive continuous improvement.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities within a fast-paced and dynamic environment.
• Commitment to equality, diversity, inclusion and student success.
• Experience working within Further Education.
• Knowledge of safeguarding, student wellbeing and support services.
• Understanding of Ofsted expectations relating to personal development and student experience.
• Experience managing cross-functional projects and service improvement initiatives.

Responsibilities

• Lead the day-to-day delivery of Student Services at Coulsdon Sixth Form College.
• Manage student-facing services, ensuring a professional, responsive and high-quality experience for all learners.
• Coordinate admissions, enrolment, induction and transition activities across the campus.
• Monitor service performance, identifying opportunities for improvement and innovation.
• Lead the development and delivery of student engagement, enrichment and student voice activities.
• Drive initiatives that support student wellbeing, inclusion, personal development and progression.
• Work collaboratively with curriculum teams to identify and respond to emerging student needs.
• Ensure students are actively engaged in college life and have access to appropriate support and opportunities.
• Line manage and develop Student Services staff, creating a high-performing and student-centred team.
• Provide coaching, guidance and performance management to ensure excellent service delivery.
• Foster strong working relationships across the College Group and with external stakeholders.
• Support the implementation of college-wide strategies and student experience priorities.
• Use data and management information to evaluate service effectiveness and improve outcomes.
• Ensure compliance with college policies, procedures and regulatory requirements.
• Contribute to self-assessment, quality improvement planning and inspection readiness activity.
• Produce reports and updates for senior leaders on student engagement, participation and service performance.

Skills

Student services leadership

Team management

Data analysis

Stakeholder management

Communication skills

Equality & inclusion

Safeguarding knowledge

FE/HE experience

Job description

Student Services | Croydon College Group

Location: Coulsdon Sixth Form College

Contract: Full Time, Permanent

Salary: £45,000 per annum (inclusive of Outer London Weighting)

Creating Great Futures

At Croydon College Group, we are committed to transforming lives through education. Our Student Services teams play a critical role in ensuring that every learner receives the support, guidance and opportunities they need to achieve their potential.

We are seeking an exceptional Campus Student Services Lead to lead and coordinate Student Services provision at our thriving Coulsdon campus. This is a highly visible leadership role, providing operational management across student support services and ensuring an outstanding student experience from enrolment through to progression.

This is an exciting opportunity for an experienced manager who is passionate about student success, wellbeing, inclusion and engagement, and who wants to make a meaningful difference to the lives of young people.

About the Role

As Campus Student Services Lead, you will provide leadership and oversight of student services functions at Coulsdon Sixth Form College, ensuring students receive timely, effective and high-quality support.

Working closely with curriculum leaders, safeguarding staff, admissions teams and external partners, you will drive initiatives that support attendance, retention, achievement and student wellbeing, while ensuring services are delivered efficiently and to a consistently high standard.

You will manage a team of student services professionals and play a key role in developing a positive, inclusive and supportive student culture across the campus.

Key Responsibilities:

Operational Leadership

• Lead the day-to-day delivery of Student Services at Coulsdon Sixth Form College.
• Manage student-facing services, ensuring a professional, responsive and high-quality experience for all learners.
• Coordinate admissions, enrolment, induction and transition activities across the campus.
• Monitor service performance, identifying opportunities for improvement and innovation.

Student Experience & Engagement

• Lead the development and delivery of student engagement, enrichment and student voice activities.
• Drive initiatives that support student wellbeing, inclusion, personal development and progression.
• Work collaboratively with curriculum teams to identify and respond to emerging student needs.
• Ensure students are actively engaged in college life and have access to appropriate support and opportunities.

Leadership & People Management

• Line manage and develop Student Services staff, creating a high-performing and student-centred team.
• Provide coaching, guidance and performance management to ensure excellent service delivery.
• Foster strong working relationships across the College Group and with external stakeholders.
• Support the implementation of college-wide strategies and student experience priorities.

Quality, Compliance & Improvement

• Use data and management information to evaluate service effectiveness and improve outcomes.
• Ensure compliance with college policies, procedures and regulatory requirements.
• Contribute to self-assessment, quality improvement planning and inspection readiness activity.
• Produce reports and updates for senior leaders on student engagement, participation and service performance.

About You

We are looking for an individual who combines strong operational management skills with a genuine commitment to improving the lives of learners.

• Significant experience managing student-facing services within a Further Education, Higher Education or comparable educational environment.
• Experience leading and developing teams to deliver high-quality services.
• Strong understanding of student support, engagement and enrichment activities.
• Experience using data to monitor performance, identify trends and drive continuous improvement.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities within a fast-paced and dynamic environment.
• Commitment to equality, diversity, inclusion and student success.
• Experience working within Further Education
• Knowledge of safeguarding, student wellbeing and support services.
• Understanding of Ofsted expectations relating to personal development and student experience.
• Experience managing cross-functional projects and service improvement initiatives.

Why Join Us?

Apart from our great location, our wonderful staff and positive culture, we also offer a range of other staff benefits, including generous annual leave and defined benefit pension schemes. We also value staff development and have 7 days a year planned for staff development, including elements of team development, socialisation and staff wellbeing.

The College is committed to promoting a diverse and inclusive learning community, where we value inclusivity and treat our staff and students as individuals. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, and welcome applications from a diverse range of individuals.

Safeguarding Statement

Croydon College Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The successful applicant will be required to undertake an Enhanced DBS check and all relevant safer recruitment checks.