Campus IT Support Specialist (Onsite)

AVI-SPL, Inc.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Season ticket loans

Learning resources

Job summary

AVI-SPL is seeking an Onsite Support Technician to deliver world-class on-site IT support for customers across campus environments in Greater London. You will work face-to-face with faculty, staff and students, troubleshoot hardware, software, connectivity and account access issues, and assist with device setup and configuration.

You will develop user guides, contribute to knowledge bases, and collaborate with Global Helpdesk and ITS teams to resolve issues efficiently while maintaining high

Qualifications

• Face-to-face IT support experience in education or enterprise environments.
• Troubleshoot hardware, software, connectivity, and account access issues.
• Assist with device setup and configuration of university/enterprise systems.

Responsibilities

• Provide on-site technical support for faculty, staff and students.
• Troubleshoot devices, applications, and network access problems.
• Create and maintain knowledge articles and troubleshooting guides.

Skills

Face-to-face support

Windows 10/11

AD & MFA

M365 Suite

Networking basics

Asset management

Cybersecurity awareness

Soft skills

Tools

Intune

JAMF

Ninja One

PowerShell

Job description

AVI-SPL is seeking an Onsite Support Technician to deliver world-class on-site IT support for customers across campus environments in Greater London. You will work face-to-face with faculty, staff and students, troubleshoot hardware, software, connectivity and account access issues, and assist with device setup and configuration.

You will develop user guides, contribute to knowledge bases, and collaborate with Global Helpdesk and ITS teams to resolve issues efficiently while maintaining high