Campus IT Service Desk Specialist

University of Hull; Cottingham; On-site; GBP 27,000 - 29,000; Full time

Job summary

University of Hull is seeking a fixed-term Service Desk professional to provide 1st and 2nd line IT, Estates and Facilities support across campus and satellite sites. You will engage with staff, students and authorised visitors, resolving incidents and requests with a customer-focused approach.

The role requires on-campus work five days per week, with occasional flexible arrangements. You will contribute to service delivery, documentation, and support for new systems as part of the

Qualifications

• Provide IT support to staff and students.
• Excellent customer service and communication skills.
• Ability to work in a busy service desk environment.

Responsibilities

• Provide 1st and 2nd line IT, Estates and Facilities service desk support.
• Deliver high-quality, customer-focused support to staff, students and visitors.
• Prioritise and manage incidents and requests to resolution within SLAs.
• Create and distribute user guides and self-help materials.
• Support frontline Academic Service Centre and Estates Helpline during core hours.
• Assist with major incidents and contribute to continuous service improvement.

Job description

University of Hull is seeking a fixed-term Service Desk professional to provide 1st and 2nd line IT, Estates and Facilities support across campus and satellite sites. You will engage with staff, students and authorised visitors, resolving incidents and requests with a customer-focused approach.

The role requires on-campus work five days per week, with occasional flexible arrangements. You will contribute to service delivery, documentation, and support for new systems as part of the