Campus Hub Officer

The University of Law; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 30 days pro rata

Staff and student discounts

Private Medical Scheme

Life Assurance

Contributory Pension Scheme

Season Ticket Loans

Job summary

The University of Law is seeking a Campus Hub Officer for our London campus to deliver a welcoming student service through the Campus Hub and coordinate events that enhance the student experience.

You will work with operational teams to ensure a first-class service for all customers, supporting enrolment, registrations, and on-campus activities. This is an on-site role with no hybrid/remote option.

Qualifications

• Experience providing frontline customer service or student support.
• Understanding of excellent customer service principles and a welcoming student experience.
• Excellent written and verbal communication with students and colleagues.
• Experience handling face-to-face enquiries, ensuring professional resolution.
• Ability to use initiative and problem-solve within procedures.

Responsibilities

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration).
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students.
• Accurately triage and elevate any complex or personal support queries in line with the service management framework.
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments.

Skills

Frontline customer service

Student support

Excellent communication

Face-to-face enquiries

Problem-solving

Job description

Join our London campus team as a Campus Hub Officer - where great service meets student life!

Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community.

The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers.

As Our Campus Hub Officer, you Will

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration)
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
• Accurately triage and elevate any complex or personal support queries in line with the service management framework
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments

Is this you?

• Experience providing frontline customer service or student support, ideally in a higher education or service environment
• Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
• Experience handling face-to-face enquiries, ensuring professional and efficient resolution
• Ability to use initiative and problem-solve within established procedures, escalating appropriately when required

Why join us?

Along with a competitive salary of £28,500, you’ll enjoy:

• A generous annual leave entitlement of 30 days (pro rata) plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

From time to time, there may be a requirement to work up to 6pm Monday-Friday and occasional weekend working on Saturdays or Sundays (in line with business needs).

This is an on-campus role, with no opportunity of hybrid/remote working.

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.

Closing date for applications is 30th September 2026. We reserve the right to close this role early if enough applications are received.

For more information, please contact [e-mail]