Campus Hub & Events Officer: Elevate Student Experience

The University of Law; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 30 days pro rata

Staff and student discounts

Private Medical Scheme

Life Assurance

Contributory Pension Scheme

Season Ticket Loans

Job summary

The University of Law is seeking a Campus Hub Officer for our London campus to deliver a welcoming student service through the Campus Hub and coordinate events that enhance the student experience.

You will work with operational teams to ensure a first-class service for all customers, supporting enrolment, registrations, and on-campus activities. This is an on-site role with no hybrid/remote option.

Qualifications

• Experience providing frontline customer service or student support.
• Understanding of excellent customer service principles and a welcoming student experience.
• Excellent written and verbal communication with students and colleagues.
• Experience handling face-to-face enquiries, ensuring professional resolution.
• Ability to use initiative and problem-solve within procedures.

Responsibilities

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration).
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students.
• Accurately triage and elevate any complex or personal support queries in line with the service management framework.
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments.

Skills

Frontline customer service

Student support

Excellent communication

Face-to-face enquiries

Problem-solving

Job description

The University of Law is seeking a Campus Hub Officer for our London campus to deliver a welcoming student service through the Campus Hub and coordinate events that enhance the student experience.

You will work with operational teams to ensure a first-class service for all customers, supporting enrolment, registrations, and on-campus activities. This is an on-site role with no hybrid/remote option.