Campus Facilities Operations Lead

City St George's, University of London; Greater London; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Staff training and development

Résumé du poste

City St George's, University of London is recruiting an Assistant Facilities Operations Manager to lead multi-campus facilities teams, ensuring safe, compliant and outstanding service for students, staff and visitors across Clerkenwell and Moorgate.

You will oversee Front of House, portering, cleaning, waste, grounds, catering and contracts, deputise for the Facilities Operations Manager when needed, and drive performance through KPI monitoring and continuous improvement initiatives.

Qualifications

• Experience managing Facilities Management or Soft FM services within a complex operational environment.
• Proven people management experience including performance management and staff development.
• Strong contract management experience, including SLA and KPI monitoring.
• Excellent communication, influencing and relationship-building skills.
• Experience managing budgets and delivering services within financial constraints.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and respond to changing operational demands.
• Commitment to delivering high-quality, customer-focused services.
• Experience with collaborating with diverse stakeholders and service users.

Responsabilités

• Lead high-performing Facilities staff to deliver exceptional service.
• Oversee day-to-day facilities operations, monitor service delivery and audits.
• Be the trusted contact for stakeholders across departments and partnerships.
• Manage contractor and supplier performance, KPIs and SLAs.
• Drive continuous improvement and innovation in facilities services.
• Champion health, safety and regulatory compliance across operations.

Connaissances

People management

Contract management

Budget management

Stakeholder engagement

Leadership

Communication

Problem solving

Operational delivery

Team development

Relationship building

Description du poste

City St George's, University of London is recruiting an Assistant Facilities Operations Manager to lead multi-campus facilities teams, ensuring safe, compliant and outstanding service for students, staff and visitors across Clerkenwell and Moorgate.

You will oversee Front of House, portering, cleaning, waste, grounds, catering and contracts, deputise for the Facilities Operations Manager when needed, and drive performance through KPI monitoring and continuous improvement initiatives.